Rana Faisal Nazir

Business Analyst | CRM & Automation Consultant

Salary / Daily rate

Karachi, Karachi City, Sindh, Pakistan

Freelance

Remote only

Skills

No-code ApplicationsCRMNo-code AutomationsBusiness AnalysisWebflowFrontend DevelopmentData AnalysisBackend DevelopmentTesting & QAMicrosoft 365AirtableSalesforcePower AppsPower AutomateWooCommerceActive CampaignShopifyPrestaShopSharePointCMSBubbleKlaviyoPipedriveZoho CRMData Analystn8nMicrosoft Power PlatformMakeHubspotZapierMailChimpCustomer SupportProcess ImprovementERPMicrosoft Dynamics 365OracleOdoo

Languages

English (Fluent)

About me

Intro

Senior Business Analyst & IT Solution Manager with 13+ years of experience in business analysis, digital transformation, requirements management, and IT solution delivery across banking and enterprise environments. Additionally, 8+ years of freelance experience as a CRM & Automation Consultant, specializing in CRM solutions, system integration, workflow automation, and business process optimization.

Links

Work experience

Business Analyst | Software Engineer | CRM, Automation & Integration Consultant

Freelance | Self-EmployedFreelance

Jul 2018 - Present

8 years 4 months

Remote

Delivered end-to-end business analysis, CRM, software development, automation, and integration solutions across recruitment, finance, manufacturing, e-commerce, HR, and professional services. Gathered and translated business requirements into functional specifications, workflows, CRM solutions, and scalable technical architectures aligned with client objectives. Designed and implemented CRM platforms, sales pipelines, customer lifecycle processes, workflow automation, APIs, and third-party integrations to improve operational efficiency. Managed complete project lifecycles from solution design and development through testing, deployment, training, troubleshooting, and ongoing support. Partnered with clients and stakeholders to identify process gaps, automate manual operations, improve data accuracy and productivity, and deliver continuous business improvements.

UBL - United Bank Limited

Aug 2015 - Oct 2025

10 years 3 months

Karachi, Karachi City, Sindh, Pakistan

Senior Software Engineer

May 2024 - Oct 2025

1 year 6 months

Karachi, Karachi City, Sindh, Pakistan

Developed and enhanced Loan Origination and Core Banking applications for commercial and consumer lending, enabling digital processing across key lending workflows. Implemented lending workflows, business rules, validation logic, and automated processing capabilities, improving system-driven lending operations and processing consistency. Integrated lending applications and supporting services while enhancing database and master data capabilities, improving data reliability and interoperability across connected systems. Resolved application defects and production incidents and optimized application performance, improving system stability, responsiveness, and operational continuity. Supported testing, deployment, release, and production activities in collaboration with BA, solution management, and QA teams, enabling controlled delivery of lending enhancements and faster issue resolution

IT Solutions Manager

Sep 2022 - Apr 2024

1 year 8 months

Karachi, Karachi City, Sindh, Pakistan

Managed end-to-end delivery of Loan Origination and Core Banking solutions, driving technology transformation across commercial and consumer lending operations. Designed and implemented lending products, workflows, business rules, and system integrations, enabling automated and standardized loan processing across lending portfolios. Translated business requirements into functional and technical solution specifications, ensuring alignment between business objectives, solution design, and technology delivery. Coordinated cross-functional business, operations, technology, QA, and implementation teams, maintaining delivery alignment across complex solution workstreams and dependencies. Directed testing, UAT, release management, deployment, data governance, and post-go-live support, improving release readiness, solution stability, and operational continuity.

Senior Business Analyst

Aug 2015 - Aug 2022

7 years 1 month

Karachi, Karachi City, Sindh, Pakistan

Led requirements elicitation workshops with business, product, operations, and technology stakeholders, translating business objectives into comprehensive functional and non-functional requirements for lending transformation initiatives. Delivered end-to-end implementation of commercial and consumer lending products, including government-backed initiatives, expanding digital lending capabilities and supporting increased product adoption and revenue generation. Redesigned and automated customer onboarding workflows and lending processes, accelerating loan application processing, reducing manual intervention, and improving processing accuracy. Configured LOS products, workflows, validation rules, business rules, and critical master data, increasing automation while improving data integrity across commercial and consumer lending operations. Led testing, UAT, post-go-live support, and business reporting activities, improving solution quality, accelerating issue resolution, and enabling faster stakeholder decision-making

Business Analyst

Pakistan Revenue Automation Company

Jul 2012 - Jul 2015

3 years 1 month

Karachi, Karachi City, Sindh, Pakistan

Streamlined goods consignment declaration, examination, assessment, recovery, and rebate processes, improving customs clearance turnaround time and reducing overall trade processing costs. Facilitated stakeholder workshops with internal and external teams to gather and translate business requirements into system specifications, process flows, BRDs, functional requirement documents, wireframes, and mockups, improving requirement clarity and reducing rework. Supported end-to-end implementation planning, including project coordination, issue tracking, stakeholder communication, and change management, contributing to timely delivery of project milestones and improved release stability.


Education

Kingston University

M.Sc. in Computing Information Systems Math, Computer Science (Electronic Commerce)

2008 - 2010

1 year 7 months

Preston Institute of Management Sciences & Technology

Bachelor of business information systems, Computer Science

2003 - 2006

3 years


Licenses & certifications

IIBA® Member

Issued: Dec 2021

Certified by IIBA

Certified ScrumMaster (CSM)

Issued: Dec 2020

Certified by Scaled Agile, Inc.

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