Raouaa Hammami

– Supported the ESI → Keysight transition project, including tool migration and process alignment. – Helped define requirements and user stories for EasyProject → TaskRay migration. – Logged and tracked bugs & change requests in Jira; coordinated testing and UAT. – Participated in Agile routines: standups, weekly reviews, and stakeholder follow-ups. – Created SOPs and workflow documentation for invoicing, amendments, and operational processes.

– Built and tracked project plans in EasyProject (planning, scheduling, task follow-up). – Performed Salesforce data quality checks and supported reporting for cross-functional teams. – Used Power BI to interpret operational metrics and support decision-making. – Contributed to process improvements: invoicing, amendments, month-end closing. – Prepared SOPs, workflows, and training materials to support operational efficiency.

– Managed an end-to-end accelerator program (training, consulting, workflows). – Organized major events (Summer Breeze 1 & 2, Fashion Meets Finance) with full logistics planning. – Coordinated partners, vendors, and experts to deliver program milestones. – Managed documentation, reports, timelines, and follow-up tasks.

– Managed CRM campaigns responsible for 40% of NMV (push, newsletters, segmentation). – Conducted A/B testing to improve engagement and performance. – Coordinated with marketing and content teams on campaign execution.