Raouf G.

Projet : Divestiture – Network infrastructure transition and reconfiguration as part of a business unit sale Missions & réalisations : – Participation in the Divestiture project: decommissioning of existing Sanofi network infrastructure (Cisco, Palo Alto) following the sale of a business entity – Deployment of new Cisco network equipment in line with the acquiring client's requirements – Configuration and integration of Cisco switches and routers into the new target environment – Coordination with Sanofi teams and the client to ensure service continuity throughout the transition – Network configuration validation and connectivity testing in a pharmaceutical production environment Environnement technique : Cisco (Catalyst, Nexus), Palo Alto, LAN/WAN, Data Centers

Projet : Migration to a pure Aruba network architecture – Full replacement of Cisco infrastructure Missions & réalisations : – Contribution to the new network infrastructure project: complete decommissioning of existing Cisco equipment – Deployment and configuration of a pure Aruba architecture: Conductor, Controller and access layer devices – Implementation and integration of Aruba ClearPass for Network Access Control (NAC) – Configuration and administration of Infoblox for centralised DNS/DHCP/IPAM management – Validation testing, technical documentation and support through go-live Environnement technique : Aruba (Conductor, Controller, ClearPass, AP), Infoblox (DNS/DHCP/IPAM), LAN/WAN

• PREPARED GXP-COMPLIANT AND NON-GXP INFRASTRUCTURES TO SUPPORT PHARMACEUTICAL MANUFACTURING OPERATIONS. • MONITORED AND OPTIMIZED IT INFRASTRUCTURE USING THE ELK STACK FOR PERFORMANCE ANALYSIS • MANAGED DNS CONFIGURATIONS USING EFFICIENTIP AND RESOLVED CONNECTIVITY ISSUES INVOLVING FORTINET AND PALO ALTO FIREWALLS. • CONFIGURED ARUBA VSF SWITCHES TO ENHANCE RESEARCH DEPARTMENT NETWORKS. • CREATED TECHNICAL SCHEMATICS AND DOCUMENTATION TO SUPPORT NETWORK INFRASTRUCTURE DEPLOYMENT. ENVIRONMENT: ELK STACK, GRAFANA, EFFICIENTIP (DNS), FORTINET, PALO ALTO, ARUBA

• Responded to users requests and incidents as well processing alerts triggered by data centers supervision tools • Created, Configurated VIPs, pools, persistence of F5 LTM and APM and provide level 2 support for users • Updated F5 VIPIRION chassis on Active / Standby mode using Bash, Ansible, and tmsh scripts • Used IPAM, NS3 for DNS, DHCP management • Send daily CA-GIP infrastructure report • Managed requests and incidents related to cisco nexus 9k / 2k data center equipment • Participated in on-call rotation • Integrated and mock-up of technical solutions • Ensured a daily proper data flow and functionality of different data center network elements Technical Environment: F5 BIGIP, METIS, IPAM, NS3, DATA CENTERS, Dell, CISCO Nexus SW 9K/2K HP, Fortianalyzer, GRAFANA, ICINGUA, SPLUNK, NSO

• Ensured the proper functioning of information systems by considering the availability of infrastructure networks, the correction of incidents and the operational maintenance of infrastructures with a view to quality, safety and security • Participated in studies needed to maintain infrastructure in operational condition • Proposed solutions to improve the performance of systems or platforms • Perform the watch and the prospective evaluation on the products • Perform the diagnosis to identify the causes of malfunction and proposed corrections and workarounds • Defined and implemented change requests needed for the good management and exploitability =>Technical Environment: Cisco(sw9200,3800), AP, WLC, Linux, Infoblox, spectrum monitoring, smartview

➢ Monitored, investigated, resolved in due time all issues related to the IT infrastructure, television, websites, and mobile applications platforms to ensure that is functionning properly including physical and virtual win/Linux servers, applications, and systems as well as LAN/WAN devices such as Cisco, and Avaya routers/switches. ➢ Escalated problems as necessary to a different internal support staff (Level 2 / Level 3) to ensure the accurate interpretation of the problem while maintaining communication with customers during the problem resolution process. ➢ Documented troubleshooting procedures, new installations, and updates in a knowledge base ➢ Participated in a daily business activities and operational change requests =>Technical Environment: OS-Linux,Unix. Cloud-AWS, AZURE, LAN/WAN, Solarwinds-Orion, Jira, Graylog, Nginx

➢ Implemented, supported, monitored, and tested physical and virtual infrastructure servers such as Oracle Exadata virtual Linux Red Hat Centos 6,7 VMware servers, Cisco routers/switches, Citrix XenCenter, HP and xenservers located within multiple Data Centers in Montreal and Calgary ➢ Troubleshoot and analyzed network equipment issues related to VLAN/VPN access, DNS, MS AD/Policies, Shortel IP Telephones, Dell L2/L3 switches F5 Load balancers, Sophos Gateways ➢ Run MySQL queries as well as Perl scripts to troubleshoot DB issues ➢ Tuned Splunk case, search , dashboards, and indexes ➢ Interacted with other network services staff, and business stakeholders part of Quebec Ministry of Health Project =>Technical Environment: Citrix Xencenter, Linux, Dell server as well as LAN/WAN devices, Sophos firewall

>Maintained fault management, and enhanced alarming for many technologies, using in-house and vendor-specific systems (HP-NNMi, HP-OM, OpenNMS, and Splunk). >Generated Cisco management reports using Cisco Smart Net Portal >Incorporated existing and developed new network management strategies. >Designed advanced network architectures to support solutions for data collection and analysis. >Standardized and tested of new IP technologies including the creation of design standards. >Devised, implemented, documented, and provided ongoing support for existing network architectures. >Used Splunk to pull and analyse machine data from various network sources including local system logs, snmp traps =>Technical Environment: HP-NNMI, HPOM, MPLS, Cisco LAN/WAN, Splunk, Vmware, Linux

>Monitored, troubleshoot and provided supports for (State Street financial, Hilton Hotels) 24x7 large complex mission critical IP based networks that includes more than 15000 Devices (Router, Switches, Cisco WLC) Frame Relay and T1 Circuit. >Provided support for Cisco Catalyst 3750, 6500 series switches and 7200 core routers, from layer1 to layer 3 includes IP subnetting and network address translation, Routing protocols (BGP, OSPF, RIP), VLAN, spanning tree, Cisco Nexus 5K,7K. >Performed Circuit capacity reporting by using Vizgem (AT&T network performance monitoring tool) >Experienced in configuring and troubleshooting site to site VPNs, and MPLS traffic engineering) >Managed and audited ticketing Queue’s in Remedy. >Configured and troubleshoot the load balancers (Netscape, Riverbed’s, and F5) and Juniper, Checkpoint Cisco ASA firewalls. >Tracked change Management activities and reported network changes to appropriate group. >Mentored junior Network Analysts for the different client’s processes and procedures. Followed up with provisioning dept., Engineers, vendors, carriers and field technicians as needed in order to solve network issues and events that are identified during troubleshooting or routine inspections. >Created technical documents and network exception reports for network circuit outages and communicate it with the customer. =>Technical Environment: Cisco LAN/WAN routers and switches, Juniper, F5, Checkpoint, Riverbed

->Provided technical support to the company's LAN/WAN ->Planned Soutions of computer-telephony integration using Nortel Voip equipments ->Installed, configured, tested Nortel Nortel equiments such as BCM 50e , BSR 222, and ERS 5520 ->Designed network projects for the sales departements and Nortel clients. =>Technical environment: Nortel VoIP, and LAN/WAN devices

->Monitored IBM Tivoli Framework tools such as ITM5.1, TEC 3.8, Tivoli Distribution Monitoring, Tivoli Inventory, and Tivoli Remote Control ->Established Tivoli Framework on platforms such as HPUX, Sun Solaris, W2k3, and VmWare ->Customized and streamlined Endpoint installation procedures ->Installed and configured Tivoli Firewall Toolkit solution to allow effective and efficient management of servers located behind internal corporate firewalls. ->Repaired , operated and distributed Tivoli on the production environment ->Troubleshot Tivoli Endpoint’s incidents related TCP/IP, and LAN/WAN using Unix commands ->Provided after-hours support of the platform (7 / 24) ->Wrote scripts en SQL, Perl, PHP to simplify administrations functions ->Established Tivoli's Configuration Manager along with Microsoft SMS to manage 45000 work stations =>Technical environment: IBM Tivoli, MS SMS, Linux/Unix solaris, Vmware

->Provided live inbound telephone technical support consulting for IBM PC products to end user and business customers ->Managed user accounts in Citrix, AS/400,AD, Oracle11i, VPN ->Documented all user’s issues tickets using Remedy v 5,6 , Tivoli v 6 ->Escalated tickets to appropriate levels such as Network Operations Center (NOC) to ensure the time frame involved meets or exceeds the customer’s expectations in restoring their services. ->Ensured tickets are handled properly (pending, updates, resolution) ->Supported hardware and software components, local to the desktop and as they related to the network ->Troubleshoot issues related to Cisco VPN, LAN/WAN, IIS server, DNS, FTP, WINS, TCP/IP =>Technical environment: Remedy, Tivoli, MS win 2k