Raoul Munet
Senior Service Delivery Manager
Salaire / Taux journalier
Bucarest, Roumanie
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Senior Service Delivery Manager & BI Engineer with 20+ years driving IT transformations and business optimization. Led cross-functional teams, delivered €1.5M profit growth, and specialized in Oracle/SQL Server solutions with ITIL expertise. Ready to streamline your operations and deliver measurable results through strategic IT consulting.
Expérience de travail
Service Delivery Manager
Kyndryl
nov. 2023 - janv. 2025
1 an 3 mois
Bucharest, Romania · Hybrid
• Oversaw end-to-end service delivery for diverse clients, ensuring SLA compliance and customer satisfaction. • Led cross-functional teams to align service delivery with business objectives.
SCC
déc. 2013 - mai 2024
10 ans 6 mois
Iaşi, Roumanie
Infrastructure Improvement Manager
déc. 2013 - mai 2024
10 ans 6 mois
Iaşi, Roumanie
• Designed IT improvement strategies aligned with business goals. • Optimized workflows, reduced costs, and enhanced productivity. • Managed budgets and implemented ITIL-based processes. • Developed a comprehensive HR application using VBA, Access, Excel, Word, and Outlook, with automated reports, alerts, and document management. • Created multiple Excel/VBA tools for capacity forecasting and team sizing using Erlang formulas, aligned with SLA targets.
BI Software Development Engineer
août 2016 - mars 2020
3 ans 8 mois
Iaşi, Roumanie
• Developed BI solutions using SQL Server, SSIS, and Power BI. • Designed data models and optimized query performance. • Delivered projects using Agile methodology.
Service Delivery Manager
nov. 2015 - mai 2017
1 an 7 mois
Iaşi, Roumanie
• Managed service delivery operations, ensuring adherence to SLAs and high customer satisfaction • Built strong client relationships, addressed concerns proactively for exceptional service experiences • Successfully negotiated service contracts and agreements, ensuring mutually beneficial terms
Oracle Developer
Luxoft Romania @ Deutsche Bank
janv. 2023 - oct. 2023
10 mois
Bucharest, Romania · Hybrid
• Assisted in migrating an outdated Data Warehouse to a modern platform. • Designed and optimized ETL processes using Oracle SQL.
Business Analyst / PL/SQL and Oracle APEX Developer
Loxon Solutions SRL
avr. 2020 - déc. 2022
2 ans 9 mois
Bucarest, Roumanie
• Developed Oracle APEX applications and REST APIs. • Conducted data analysis, modeled Oracle schemas, and implemented ETL processes. • Created technical documentation and led unit testing.
Product Manager
Stoppil
févr. 2005 - janv. 2012
7 ans
77600 Chanteloup-en-Brie, France
• Launched three innovative products, enhancing customer satisfaction.
Techno - Commercial Engineer
ControlPack
mars 2004 - déc. 2004
10 mois
43560 La Sénia, Tarragone, Espagne
• Developed packaging solutions and automated projects using PLCs.
Pre and after Sale Engineer
Graphic Data Management
oct. 2002 - mars 2004
1 an 6 mois
Paris, France
• Provided technical support and designed customized solutions for clients.
Project Manager / Functional Analyst / Developer
Optima
sept. 2001 - oct. 2002
1 an 2 mois
Paris, France
• Designed and developed a sales price simulator for Gaz de France using VBA Access, used continuously for over 7 years in an industrial context. • Tool included tariff calculations, Excel/Access macros, and automated B2B reporting.
Technical Director
Guyon
janv. 1996 - déc. 2000
5 ans
Paris Area, France
• Built and managed a profitable business, generating €1.5M annual profit. • Designed 40+ chemical products, including two patented formulations. • Implemented ERP systems and LEAN production methodologies. • Built a custom ERP system from scratch using VBA with Access, Excel, Word, covering sales, production, quality, and logistics. • Automated key business processes, dynamic reporting, document generation, and Outlook integration. • Delivered performance improvements and cost reductions through bespoke VBA solutions.
Workshop Manager / R&D Technician in electrical transformers
Axtron Montoux
sept. 1991 - oct. 1994
3 ans 2 mois
Paris Area, France
• Designed software for transformer project management and implemented LEAN improvements.
Teacher of physics and chemistry
Liceul Mecanic Mirsa
sept. 1989 - juil. 1991
1 an 11 mois
Sibiu County, Romania
• Inspired students and led them to participate in the regional Physics Olympiad.
Formation
Institute Poly Informatique
Bachelor (Analyst Developer)
2001 - 2001
9 mois
Conservatoire National des Arts et Métiers
IT Design and Development
2000 - 2001
1 an 1 mois
Conservatoire National des Arts et Métiers
Product formulation (Chemistry)
1996 - 1997
1 an 1 mois
Conservatoire National des Arts et Métiers
Quality Control Technology
1995 - 1996
1 an 1 mois
AFPA
Senior technician chemist-physicist
1995 - 1995
1 an
Babes Bolyai University, Chemistry Faculty
Master
1985 - 1989
4 ans 1 mois