Raphaël BANDERE
Client Services Officer
Salaire / Taux journalier
Luxembourg
Mobilité : Paris
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
Hi, Open minded, team spirit and problem solver, i have now almost 10 years of experience in the fund industry and assets management services as a middle officer. I usually work with different teams across different departments to resolve issues on various and varied client's transactions. I also face the client as his main contact entry whenever there is an emergency on a transaction or a mismatch with a counterparty that must be handled quickly.
Expérience de travail
CACEIS
déc. 2018 - Présent
7 ans 11 mois
Luxembourg
Client Services Officer - Banking Department
mars 2020 - Présent
6 ans 8 mois
Luxembourg
(OTC Derivatives, Loan & Deposits, Forex, collateral, securities financing, Repo, Cash settlement/swifts’ analysis) * Partnering with CRMs to manage client relationships and requests on a day-to-day basis *Trades Monitoring and settlement follow-up: working with FO/BO teams to ensure trades are accurately reflected in the fund positions, (Counterparty details, Novation, total or partial termination, locate missing/duplicated/ cancelled trades) Forex : Control the effective execution of client instructions (MT304), FX netting reconciliation and confirmation, confirmation sending(MT300), provide clients with our FX settlement solutions, Loan & Deposit : Confirmation of execution (MT320/321/330), check on maturing loans/make sure principal and interests amortized are consistent OTC derivatives : verification of transactions recorded in the systems (underlying, upfront, fees, premium, rates, dates ) to match the cash flow OTC Collateral : Follow-up on MTM and margin calls dispute, reverse collateral balance and collateral interests calculation Repo & Securities financing : Detect and analyze of under covered loans based on daily MTM and advise FO/BO team to review *Operations reconciliation : Gap settlement Analysis, locate cash wrongly settled, misallocated, Cash breaks resolution (MT210/103/202/910/900) *Client account oversight : Balances, Overdraft limits, Share class hedging operations, Opening /Closing accounts, interests statement *Develop and maintain a strong professional relationship with all stakeholders internal and external : Interaction with clients, local agents, and a wide variety of internal teams such as Accounting teams, Claim, BI, Onboarding teams, Payments Services teams amongst others on a daily basis
OTC Derivatives processing officer
déc. 2018 - mars 2020
1 an 4 mois
Luxembourg
*Derivatives Contracts reception and booking into the system within cut-off times *Check up and confirmation of the cash flows generated and initiate the payments to the counterparties/brokers *Monitoring of exercices and assignments on options *Reconcile positions with managers and counterparties via dedicated platforms (Dtcc, Markit, Ice link file ..) *Customer requests Monitoring and Management of cash breaks relating to OTC derivatives
Corporate actions Analyst
CACEIS
févr. 2017 - août 2018
1 an 7 mois
Région de Paris, France
*Client relationship management dedicated : handle client requests on daily basis and transactions related issues to improve satisfaction *Market operations follow-up : M&A,LBO, IPO, rights issues, transmission of market information to clients over upcoming events *Assist clients on post-trade operations : provide detailed reports on new fund positions, respond to clients queries on computing and breakdown methods used in the settling of the new securities and cash movements affecting the portfolios *Operational risk management: ensure client instructions are properly taken over by the operational sector, Client eligibility checking, positions, ongoing trades, options chosen, market deadlines… *Follow-up of unsettled trades: market claims, produce necessary information to sub-custodians to settle pending trades *Client meetings to follow-up blocking points, resolution ongoing, advancements and progress achieved
Clients operations management
Societe Generale Securities Services - SGSS
févr. 2016 - janv. 2017
1 an
92700 Colombes, France
* Control and guarantee the proper outcome of Income Global Custody transactions : Fix badly integrated streams * Payments processing: coupons, dividends, securities refunds, Claims, Tax reclaims * Processing of corporate actions events : stock splits, reverse stock splits, capital repayments… * Monitoring of securities settlement and cash breaks, Trainer on processing and Prospection activities
Securities Manager / Corporate action and Valuation department
AG2R LA MONDIALE
avr. 2015 - oct. 2015
7 mois
Mons-en-Barœul, France
*Follow up and verification of the NAV integrated automatically *Correcting the portfolios valuation anomalies by updating the right NAV *Data base and flows management (redemptions, price, listing suspension) *Booking of UCITS and EMTN (Euro Medium term note) in the tools *Information Collection on mandatory corporate actions, processing and discrepancies management
Project management assistant intern
Plastimul / GEODE Bank of France
févr. 2014 - juil. 2014
6 mois
27220 Saint-André-de-l'Eure, France
*Financial analysis of the company Plastimul with a view to improving its working capital. *Review of the customer credit policy, its impact on turnover, results, the working capital requirement and the cost of financing.
Loans manager
C2C Financements (Groupe COFIDIS Participations, Crédit Mutuel CIC)
août 2012 - juil. 2013
1 an
Lille, France
*Study of financing application files, client creditworthiness *Management of ongoing loans, insurance, Loans extension *Analysis and reconciliation of banking operations *Tracing and justification of transactions
Receptionist
Hôtel Mister bed
janv. 2011 - août 2012
1 an 8 mois
Lille, France
*Customer reception *Booking management *Management and Invoicing control *Cash management
Formation
BUSINESS ADMINISTRATION INSTITUTE, IAE Lille
Master, MASTER’S DEGREE IN FINANCE AND BUSINESS ADMINISTRATION
2013 - 2014
1 an 2 mois
University of Lille 1 Sciences and Technology
Master's degree in Finance and Business Administration , Bank and Finance
2011 - 2012
11 mois
Mémoire : Rôle présent et futur des BRICS dans l’économie mondiale
University of Lille 1 Sciences and Technology
Bachelor's degree in Economics and Business Management , Accounting and Business/Management
2010 - 2011
11 mois
Dossier : Libéralisation du marché de l’électricité
Licences et certifications
CFA LEVEL 1 Candidate
Délivré le : mai 2026
Analyse financière
Délivré le : mai 2026
Certification AMF
Délivré le : mai 2026
Bloomberg market concepts Certificate
Délivré le : sept. 2022
AMF France
Délivré le : janv. 2016