Raphael Itah

As 𝐝𝐢𝐫𝐞𝐜𝐭𝐨𝐫 𝐚𝐧𝐝 𝐛𝐨𝐚𝐫𝐝 𝐦𝐞𝐦𝐛𝐞𝐫, I led global digital transformation and operational excellence, scaling the Axios+ digital ecosystem (HealthTech products) and driving growth in Latin America, Europe, Middle East and Africa, and Asia-Pacific. 𝐀𝐈 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: ‣ Owned global P&L, expanding digital healthcare ecosystem to 10 products. ‣ Led 20+ large-scale healthcare digitalization programs (product strategies, roadmaps, transformation). ‣ Drove 35% revenue growth via multi-million recurring contracts with Pharma clients & NGOs. ‣ Developed 10+ partnerships with AI HealthTech / MedTech product startups. ‣ Designed AI-powered digital and data platform, expanding access to 2B users worldwide. ‣ Directed change management to digitize operations and onboard 200+ employees. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 & 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 ‣ Optimized global operations, mentoring 11 reports and supporting COO in leading team of 41. ‣ Achieved $1M in cost savings (-17%) by applying Lean Six Sigma methodology. ‣ Launched Digital Service Desk using HubSpot, leading team of 7 customer service agents to achieve 99% resolution & 94% customer satisfaction. ‣ Authored 20+ thought leadership content, featured as panelist on future of Digital Health in Thailand, and keynote speaker at ASEAN Healthcare Transformation Summit 2022 in Malaysia. *** 🔧 Skills & Tools: Digital Transformation | AI Product Leadership | HealthTech | MedTech | P&L Management | Operational Excellence | Artificial Intelligence | Change Management | Strategic Partnerships | Stakeholder Management | Revenue Growth | Digital Healthcare | Program Management | Lean Six Sigma | Cost Reduction | Remote Team | Digital Ecosystem | Thought Leadership | Public Speaking | Keynote | Cross-Regional Leadership | Health Tech | Customer Experience | Digital Strategy | Pharma | Data-Driven | Kanban | Jira | Figma | Miro

I 𝐜𝐫𝐞𝐚𝐭𝐞𝐝 𝐚𝐧𝐝 𝐥𝐞𝐝 𝐭𝐡𝐞 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐇𝐞𝐚𝐥𝐭𝐡 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭, running it as an in-house Lean startup to digitize healthcare operations, develop HealthTech products, and position Axios as digital pioneer. 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 ‣ Coached team of 7 to deliver Agile & Waterfall digital transformation projects for Healthcare (Pharma) clients in LMICs. ‣ Launched Axios+, ecosystem of 4 first-of-their-kind HealthTech platforms, digitalizing healthcare delivery. ‣ Generated $1M+ in recurring digital revenues (75% above target) by monetizing Axios+ suite of products. ‣ Transformed government program & access to medicine for 4 million users in UAE and GCC, increasing efficiency by 60%. ‣ Scaled mobile user engagement through gamification & digital marketing campaigns, increasing engagement by 400% in a year. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 ‣ Designed Digital University & Playbook, leading 60+ trainings yearly & upskilling 200+. ‣ Built Business Intelligence unit, automating financial reporting with PowerQuery & Power BI & saving 200+ person-days. ‣ Wrote Recruitment Handbook to build team of 200+ global, cross-functional staff in 2 years. ‣ Partnered with vendors to consolidate team of 4 web developers and 3 analysts, reducing development costs by 8%. ‣ Launched IT & Cybersecurity, GDPR-driven, framework with 19 SOPs & 50+ automated processes, achieving 100% audit success. *** 🔧 Skills & Tools: Digital Transformation | Agile | Waterfall | Team Leadership | Digital Strategy | Healthcare Innovation | Health Tech | Public Sector | Government Programs | UI/UX | Business Analysis | Digital Marketing | Business Intelligence | Power BI | PowerQuery | Financial Reporting | Cybersecurity | GDPR Compliance | SOP Development | IT Optimization | Vendor Management | Cross-Functional Leadership | Digital Training | Knowledge Management | Data-Driven | Kanban | Jira | Figma | Miro

In just 8 months, I was promoted again to build and lead the business unit’s Digital Factory, 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝟔 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 (Design, IT, Project Management, Quality, Content and Advisory), while optimizing operations, resource allocation, and customer satisfaction. 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐃𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧 ‣ Orchestrated business unit's operations (15 direct reports, 40+ cross-functional staff). ‣ Led a global digitalization program, developing the "Netflix of medical congresses" product: - Negotiated $3M annual program operations. - Developed 3yr-roduct strategy and roadmap for platform evolution and user experience. - Scaled content management to 85 live congresses/year. - Built on-shore, near-shore and off-shore teams of 20 to provide 24/7 coverage. ‣ Advised CEO & COO on corporate culture, talent retention, and organizational strategy: - Churn decreased by 50%. - Wrote the Company Manifesto, a 28-page culture book. - Developed an automated custom Staff Management and Employee Engagement hub on SharePoint. ‣ Directed content & branding product strategy for Fortune 500 client 50+ products. *** 🔧 Skills & Tools: Product Strategy | Product Roadmap | Digital Operations | Digital Transformation | Executive Leadership | Digital Factory | Operations Management | Program Director | Revenue Generation | Global Team Management | Talent Retention | Corporate Culture | Organizational Strategy | Organizational Design | Digital Transformation | SharePoint | Content Management | Branding Strategy | Stakeholder Engagement | Data-Driven Decision-Making | Offshore Team Management | Customer Satisfaction | Strategic Advisory | Employee Engagement | Leadership Development | Cross-Functional Team Leadership | Digital Program Management | Fortune 500 Clients | Culture Building | Scalable Operations

Within 18 months, I was promoted to 𝐥𝐞𝐚𝐝 𝟐 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭𝐬 (Content and Quality), driving digital process optimization, productization of services, client engagement, and operational excellence. 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 ‣ Recruited and coached a team of 12 across digital operations: - Consulting/advisory. - Content strategy. - Project & Product management (Waterfall, Scrum, Agile). - Delivery. ‣ Launched a Digital Excellence PMO, implementing Agile & Lean methodologies: - Defined and implemented product roadmaps for healthcare clients and stakeholders. - Reduced number of platforms (-33%). - Increased digital engagement (+18%). - Boosted development output (+25%). ‣ Acted as the Chief Operating Officer (COO)’s right hand: - Developed Robotic Process Automation (RPA) using Microsoft Power Automate. - Created a suite of 6 internal products using Microsoft Power Apps. - Became Chief Happiness Officer to ensure employee wellbeing, reinforce staff-leadership connections and promote work-life balance. *** 🔧 Skills & Tools: Team Leadership | Digital Transformation | Operational Efficiency | Digital Operations | Product Strategy | Process Optimization | PMO Setup | Agile | Scrum | Lean Methodologies | Project Management | Content Strategy | RPA | Robotic Process Automation | Microsoft PowerAutomate | Microsoft PowerApps | Digital Engagement | Employee Experience | Platform Consolidation | Product Development | Change Management | Data-Driven Decision-Making | Coaching & Mentoring | Stakeholder Alignment | Consulting | Internal Tools Development | Work-Life Culture | Automation Strategy

Promoted in 9 months, I was 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐚𝐠𝐞𝐧𝐜𝐲'𝐬 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 for high-profile Pharma clients. 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 & 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ‣ Led a team of 7. ‣ Drove a $100M+ revenue diamond-tier client's content strategy, product development, and operations. ‣ Negotiated $250k recurring Marketing & Communications contract for Fortune 500 Pharma client. ‣ Directed global transformation program: - Coordinated cross-functional teams (12 people) across multiple time zones. - Migrated 100+ SharePoint intranets into one global portal, managing 100+ client teams. - Oversaw testing, data migration, and knowledge management for 100,000+ content pieces.      - Defined product requirements, governance model, and product roadmap for future improvements. *** 🔧 Skills & Tools: Content Strategy | Program Management | Digital Transformation | Product Roadmap | Team Leadership | Client Management | Pharma Marketing | Communication Strategy | Knowledge Management | SharePoint | Cross-Functional Team Leadership | Global Project Coordination | Stakeholder Management | Contract Negotiation | Digital Operations | Enterprise Content Management | Data Migration | Content Governance | Marketing Strategy | Life Sciences | Project Delivery | Fortune 500 Client Engagement | Operations Management | Process Optimization | RFP Design | RFP Delivery | Data-Driven Decision-Making

I joined boomerang, a French digital communications agency, as a Digital Operations Manager, a digital content generalist providing advisory and leading design and content management projects. 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 ‣ Trained and mentored a team of 4 in digital strategy, content delivery, and productized workflows. ‣ Led design projects (Photoshop) & front-end product development (HTML, CSS, JavaScript). ‣ Content Management Systems (SharePoint, Drupal, EpiServer, Wix, and WordPress). 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦 ‣ Managed 300+ daily customers on internal and external content publications. ‣ Created and deployed 100+ digital transformation campaigns for pharma clients. ‣ Designed, scheduled, and published 50+ marketing newsletters, building a content operations roadmap with tracking for recipients and follow-ups. 𝘉𝘰𝘰𝘮𝘦𝘳𝘢𝘯𝘨 𝘗𝘩𝘢𝘳𝘮𝘢𝘤𝘦𝘶𝘵𝘪𝘤𝘢𝘭 𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘢 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘤𝘳𝘦𝘢𝘵𝘪𝘷𝘦 𝘢𝘨𝘦𝘯𝘤𝘺 𝘧𝘰𝘤𝘶𝘴𝘦𝘥 𝘰𝘯 𝘱𝘩𝘢𝘳𝘮𝘢 𝘢𝘯𝘥 𝘭𝘪𝘧𝘦 𝘴𝘤𝘪𝘦𝘯𝘤𝘦𝘴, 𝘸𝘢𝘴 𝘢𝘤𝘲𝘶𝘪𝘳𝘦𝘥 𝘣𝘺 𝘈𝘤𝘤𝘦𝘯𝘵𝘶𝘳𝘦 𝘪𝘯 2015. 𝘈𝘭𝘭 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯𝘴 𝘩𝘦𝘭𝘥 𝘸𝘪𝘵𝘩 𝘈𝘤𝘤𝘦𝘯𝘵𝘶𝘳𝘦 𝘸𝘦𝘳𝘦 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘵𝘩𝘦 𝘉𝘰𝘰𝘮𝘦𝘳𝘢𝘯𝘨 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘶𝘯𝘪𝘵. *** 🔧 Skills & Tools: Digital Strategy | Product Development | Digital Transformation | Content Strategy | Content Management | Digital Operations | Team Leadership | Front-End Development | HTML | CSS | JavaScript | CMS (SharePoint, Drupal, EpiServer, WordPress) | Adobe Photoshop | Adobe Illustrator | Web Design | Digital Project Management | Mentoring | Pharma Marketing | Life Sciences | Communication Strategy | Cross-Functional Collaboration | UX/UI Basics | Creative Direction | Agency Experience | Client Advisory | Data-Driven Decision-Making | Content Roadmap