Raphaël Masson

Growth Wave dé-risque l'adoption de l'IA en entreprise. On fait venir chez nos clients des experts IA certifiés qui automatisent les process et font grandir l'activité, en production, et de façon fiable. Le problème du marché n'est pas la techno : c'est que la plupart des projets IA échouent (budgets explosés, outils que personne n'utilise), faute de cadrage. Nous, on s'engage sur un résultat, pas sur des jours de dev : périmètre et budget arrêtés à l'avance, livrable maintenu dans la durée. Notre méthode pour rendre l'IA fiable, en 5 étapes : 1. Gouvernance logiciels 2. Audit 3. Production de données 4. Automatisation des workflows 5. Agents IA en production. L'IA ne vaut que sa donnée : on construit le socle avant de brancher les agents. Pour qui : directions et dirigeants d'ETI/PME B2B (≈50 à 1 000 salariés, 15+ commerciaux, CA > 10 M€) dans l'industrie, la distribution et les services, souvent en commençant par la donnée commerciale et le CRM, là où l'IA crée le plus de valeur… ou de dégâts. Ce qu'on fait concrètement : - Agents IA en production (qualification, scoring, résumés d'appel, personnalisation outbound) - Automatisation des workflows (enrichissement continu, dédup, alertes) - Cadrage de projet IA : CDC, architecture, payloads définis avant le premier euro de dev - Gouvernance et qualité de la donnée (CRM Handbook, audit) Un projet IA où « rater » n'est pas une option ? growth-wave.agency

- Responsible for contacting potential customers from the French market by using CRM systems - Provide excellent customer service and support by proactively responding to client queries and advising customers on EF programs

Penso Special Operations is a car manufacturer specialised in low-volumes, niche-market vehicle assembly. My responsibilities are to: - Identify the future Customers' and Consumers' wants and expectations - Provide a Market analysis and identify the gaps in this Market - Development of a Marketing Strategy to maximise the revenue and the profit from this market

As an Intern I had to provide a full range of service to the Operating Manager of this 35 employees hotel. In charge of customer satisfaction, marketing improvement, and record maintenance. As an event commercial I had to bargain, convince and close deals with clients from a wide range of industries with different needs. My duties also include to check employees performance in order to provide a maximum service at a minimal cost to the consumer. My hard-work have been rewarded through a bonus at the end of my contract. Evaluation Mark: 80% (Excellent)

As a Multi-task employee I was in charge of recording the customers orders and repeat them back to avoid misunderstandings, to solve problem quickly in a high-paced environment, deliver in time, made the pizzas, and most importantly to always be sure the customer is always satisfied with the service and the product given.

SeeMeCab is a Start Up who creates and develops applications for the building sector. As an Intern I was in charge of implementing the marketing and sales strategy: From the cold calling to the invoice generation, from the market research for a new product to its arrival on the market. Evaluation Mark: 75% (Excellent)

CooperStandard is a factory (+1000 employee) who produce car ball joint. As a Manufacturer (Summer job) I worked on a night shift and to keep up with machines rhythms.

The task assigned to me was to prepare my tutor’s meeting with its different clients.I carried on research on the companies (clients, suppliers, competitors, products, different stakeholders) in order to give to my supervisor all the tools for a successful meeting. Evaluation Mark: 90% (Excellent)

As a part-time worker I have to take customer orders, preparing menu items, and displaying friendly attitudes at all times. Replace inventories and food supplies when necessary and sanitize dining rooms and work stations as needed.