Raphael Miallou

💡 Shift Technology delivers AI-powered decisioning solutions to benefit the global insurance industry and its customers. AI for insurance decision: claims, fraud, waste and abuse, underwriting, risk. 🏆 French Tech Next40 → Reported directly to Shift's Co-founder, contributing to strategic decision-making and product execution → Managed a portfolio of three SaaS products, supporting 2,000+ end users and 25+ clients across Europe, the Americas, and Asia → Defined and implemented product roadmaps aligned with Shift's long-term strategic goals → Led and coordinated distributed teams (remote and onsite) to ensure efficient product development and delivery → Accountable and responsible to product feature prioritization → Key contact for presales and customer success activities, fostering client relationships and driving adoption → Oversaw security compliance and risk management, ensuring adherence to security standards through penetration testing, vulnerability scans, and mitigation planning

💡 Shift Technology delivers AI-powered decisioning solutions to benefit the global insurance industry and its customers. AI for insurance decision: claims, fraud, waste and abuse, underwriting, risk. 🏆 French Tech Next40 → Regular engagement with C-level executives, providing strategic insights and updates. → Led the transition of two SaaS applications from an external company to Shift Technology, ensuring seamless integration. → Owned project delivery, overseeing timelines, milestones, and risk mitigation strategies. → Coordinated cross-functional teams (onsite and remote) to optimize resource allocation and execution. → Managed technical customizations and implementation, including API modifications, data transfer, and system migration. → Managed the customer relationship by providing project progress, problem solving activities → Key contributor to contractual activities (Transition Service Agreement, Transaction Agreement)

Promotion & Increased Responsibilities 🏆 Recognized for strong performance and promoted to take full ownership of both technical and business responsibilities, driving strategic initiatives and operational excellence. → Led procurement and budget oversight, successfully managing and securing 30+ contract signings. → Defined and negotiated scope of work, ensuring alignment with business objectives and stakeholder expectations.

💡 AXA Group Operations delivers business and IT services to AXA Group’s internal clients. → Operated in an international and multicultural environment, collaborating across diverse regions and business units. → Engaged with a broad range of stakeholders, including business, finance, HR (sourcing), IT, procurement, security, and top management. → Regular interaction with C-level executives, providing strategic and operational insights. 🔵 Projects → Customized business rules for a Life & Savings underwriting solution, ensuring alignment with operational requirements. →Contributed to a major Cloud migration program, supporting the organization’s technological transformation. 🔵 Business-as-Usual (BAU) Support → Managed and supported three business applications, serving 25+ internal clients and 2,000+ end users, with a €1.5M P&L responsibility. → Ensured SLA compliance, maintaining high standards for Quality of Service (QoS), end-user support, training, and change management. 🔵 Human Resources → Led an IT squad, overseeing team recruitment and management, including nearshore teams. 🔵 Governance & Compliance → Acted as the Single Point of Contact (SPOC) for internal control and security, ensuring compliance with regulatory and security standards. → Defined and implemented product roadmaps, including Target Operating Model (TOM) development and lifecycle management. → Oversaw reporting and performance monitoring, ensuring data-driven decision-making. → Managed vendor contracts, optimizing costs and service delivery.

La Banque Postale - Programme Cap Client 3.0 💡 Cap Client 3.0 is a large-scale IT transformation program with an initial three-year roadmap, aimed at modernizing banking services. The program is a co-development initiative between La Banque Postale Retail Bank and Accenture Financial Services, leveraging strategic partnerships for digital innovation. → Oversaw three projects within an eight-project program, managing a total workload of 40,000+ man-days → Reported directly to senior program management within the Project Management Office (PMO), ensuring strategic alignment and execution → Monitored budgets and project timelines, ensuring adherence to financial and operational objectives. → Developed and implemented reporting tools, covering budget tracking, planning, and workload management for optimized project oversight → Prepared executive-level reports and meeting materials, facilitating informed decision-making → Conducted budget analysis, identifying cost variances and implementing corrective actions → Managed program toolkits, continuously creating and refining monitoring tools to improve efficiency → Led contract management processes, including drafting, reviewing, and coordinating with procurement teams to ensure compliance and cost-effectiveness.

Société Générale - Programme Convergence 💡 Convergence is a major IT transformation program, led by Société Générale’s retail banking division in partnership with Accenture Financial Services. The program aims to streamline operations, enhance digital capabilities, and drive technological modernization → Designed and implemented new operational processes, ensuring efficiency and alignment with transformation objectives → Developed comprehensive training materials, facilitating smooth adoption of new tools and methodologies → Led change management initiatives, driving stakeholder engagement, communication strategies, and seamless transition to new systems.

Vinci Park Services 💡 Conducted a comprehensive study of the invoicing process to identify inefficiencies and enhance operational effectiveness → Analyzed existing invoicing processes, conducting employee interviews to assess workflows and pain points → Developed a structured invoice log, categorizing defects and discrepancies for systematic tracking and resolution → Streamlined and optimized existing procedures, enhancing efficiency and reducing errors → Investigated and resolved processing defects, ensuring accuracy and compliance in invoicing operations → Contributed to the design and implementation of a diagnostic framework and defect optimization strategy to enhance long-term process reliability.