Raphael Mukuna
Product Leader CX/UX Expert
Salaire / Taux journalier
Lille, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Experienced product leader with expertise in omnichannel strategy, UX/UI design, and agile development. I have led international projects with cross-functional teams, achieving measurable results such as +20% customer engagement and +15% profitability. Specializing in creating innovative digital products and enhancing user experiences, I am passionate about driving growth and innovation through user-centered design.
Expérience de travail
Omnichannel CX Strategist
Leroy Merlin
févr. 2022 - déc. 2024
2 ans 11 mois
Lille, France
As an Omnichannel CX Strategist at Leroy Merlin, I spearheaded the implementation of a comprehensive omnichannel strategy, increasing the conversion rate by +5% during peak periods. I successfully launched 4 new digital products, generating €18 million in additional revenue, and led the complete redesign of Leroy Merlin France’s website, unifying the user experience across 20 Business Units in Europe, which improved customer satisfaction by +12%. My role involved close collaboration with marketing, technical, and design teams to align business goals with user needs.
Head of Product & Design
Socrate
mai 2021 - mai 2022
1 an 1 mois
Lille, France
As Head of Product & Design at Syrona.co, I developed and launched a SaaS solution for Human Resources, driving user adoption by +30% within 6 months. I managed a team of 20+ professionals (internal and freelance), fostering a culture of excellence and innovation. By integrating user feedback into the product strategy, I maximized the impact of the B2B solution, increasing customer retention by +25%. I also played a key role in shaping the company’s business strategy, aligning product priorities with growth objectives.
Consultant CX
Grand PlaygroundFreelance
sept. 2019 - déc. 2020
1 an 4 mois
Région de Lille, France
Skills: Négociation · Travail d’équipe · Développement de produits · Gestion d’équipe · Méthodes agiles · Gestion de projet · Stratégie · Gestion de produit · Marketing en ligne · Établissement du budget · Gestion de projet agile · Récits utilisateurs · Leadership d’équipe transverse · Design d’expérience utilisateur (UX) · Design interactif · E-commerce · Marketing digital
Ux Strategist
NikeFreelance
août 2018 - mars 2019
8 mois
Amsterdam, Pays-Bas
At Nike, I defined the UX strategy for the Nike Adapt Huarache Connected shoe, collaborating with Apple to integrate it into the Apple ecosystem, which increased sales by +20%. My role involved analyzing user feedback, market trends, and performance metrics to guide product iterations and enhancements.
UX Researcher
The Coca-Cola CompanyFreelance
oct. 2017 - mai 2018
8 mois
Paris, France
As freelance, I Led UX research for global retail campaigns, identifying improvement opportunities that boosted sales by +7% for this project.
UX Designer junior
FacebookFreelance
févr. 2017 - déc. 2017
11 mois
Dublin, Irlande
As a Freelance UX Design & Researcher junior, I contributed to innovative projects for leading global brands. At Meta (Facebook), I optimized the user interface of Facebook Marketplace, increasing the conversion rate by +4%, and conducted UX research for Facebook VR Horizon, improving user engagement by +9%.
Formation
MJM Graphic Design
Communication visuelle
1900 - 1900
1 mois
MJM Graphic Design
Infographie
1900 - 1900
1 mois
University of Lille 1 Sciences and Technology
Licence psychologie
1900 - 1900
1 mois
Licences et certifications
Programme Pre-incubation
Délivré le : mai 2025
Licence Psychologie cognitive
Délivré le : mai 2025
Communication visuelle
Délivré le : mai 2025