Rashidi Banza

– Orchestrate full-cycle Odoo implementations for KPMG clients, architecting integrated ecosystems that streamline cross-departmental workflows and eliminate operational bottlenecks. – Lead deep-dive discovery sessions to map complex requirements, prioritizing Odoo Standard functionality to ensure scalability, while defining custom development specifications only for mission-critical business needs. – Command the entire delivery roadmap from initial blueprinting and technical design to configuration, data migration, UAT, and Go-Live. Consistently deliver projects on time, within scope, and aligned with initial budgetary targets. – Serve as the strategic liaison between technical developers and key business stakeholders (including Accounting, odoo kpmg key user), translating high-level business objectives into precise functional specifications. – Lead high-performing work-streams, coaching junior consultants on Odoo best practices and project methodology to ensure high-quality delivery. – Contributed to the growth of the Odoo practice by identifying market opportunities, defining value propositions, and supporting internationalization efforts. – Managed the implementation of core modules including Manufacturing, Inventory, Sales, and CRM, ensuring a seamless Impact that Matters for the client's bottom line.

– Lead and manage the Operations and CSBP teams during the migration, ensuring high service quality aligned with performance KPIs. – Coordination of the migration of both GDD and BAQ customer. – Designed and delivered internal programs to support product knowledge and skills development. – Created and maintained clear, user-friendly documentation including onboarding materials, process manuals, and knowledge base content to support internal training and operational consistency. – Implemented service indicators to assess and continuously improve quality and efficiency. – Acted as a liaison between departments to resolve escalations and align service delivery goals. – Produced regular reports for management, summarizing team performance and project outcomes.

– Conducted in-depth meetings with clients to understand business operations, workflows, and challenges, delivering tailored Odoo solutions. – Identified inefficiencies and optimized workflows through customized Odoo implementations, improving operational performance. – Developed Odoo configurations that align with client needs, transforming complex business processes into user-friendly solutions. – Led multiple Odoo projects from inception to completion. – Delivered personalized training programs to help clients effectively utilize Odoo systems, ensuring smooth transitions and optimized performance.

– Led the end-to-end development of a comprehensive knowledge base, integrating practical methodologies for coaching, training delivery, and quality assurance. – Directed the structure and operations of the Training and Quality department. – Produced detailed documents and reports to enhance communication efficiency. – Executed the training, onboarding and coaching of new hires, ensuring alignment with best practices and different project goals. – Led advanced reporting on quality metrics, including monitoring, coaching, CSAT, and root cause analysis within the context of project management principles. – Produced documents based on customer data to anticipate trends and align initiatives with customer preferences.

– Played a key role in recruitment and onboarding of the new staff aligning their performance with established hotel standards and values. – Provided weekly schedules and meetings, optimizing staff performance.

– Provided global support on admin and technical issues, applying project management methodologies for efficient problem resolution. – Escalated Service Provider issues internally, collaborating with the supply chain team. – Educated Service Providers on new processes, aligning training activities with global project goals. – Reviewed KPIs of Apple vendors, providing project-oriented action plans and contributing to ongoing trend reviews. – Investigated software issues and reported findings to the Engineering Team.