Pradnya - Ravi Kale

Skills: PMO Services · Program Management · Project Management · PMO set-up · Project Audit · Complex Project Management · QA Process Assessments · Client Services

► Programme management Portfolio for the ongoing and new projects in the Cards domain for ARO (ABSA Regional Office) ► Resource & Capacity Planning & Management ► Liaising extensively with vendors/service providers and customers on Engagements & Deliveries.

► Managing Project Management Portfolio ► Resource & Capacity Planning & Management ► Ensuring resource allocation is driven by relative project priorities. ► Liaising extensively with customers on Engagements & Deliveries. Acting Bridge between the customer and implementations/delivery groups across the service line.

► Business & QA Process Improvements ► Establish, prioritize, and manage the continuous improvement program. ► Project Management Office and provide support to individual project managers. ► Advocate continuous improvement within own department as well as cross-functionally. ► Conduct internal audits to ensure compliance with Project management standard ► Resource & Capacity Planning & Management ► Ensuring resource allocation is driven by relative project priorities. ► Ensuring that the department is audit-ready through closing out audit findings timeously. ► Change & Risk management process for all major projects and business systems. ► Ensure Deviations, Change Controls are handled effectively. ► Coaching & Mentoring of peers & staff ► Processes Development and Review

Responsible for - ► Providing technical leadership and strategic direction for testing delivery engagements. ► Setting up & maintaining best in a class testing environment, improve test effectiveness & process in the organization. ► Drive quality across all disciplines, providing consulting, mentoring, guidance, feedback, and suggestions to improve quality practices across an entire delivery team.

Responsible for -- ► Liaising with customer on Engagements & Deliveries. ► Bridge between client & implementations/delivery teams across different Geo locations. ► Management of client expectations, escalations and relationship. ► Office Operations & Management

Responsible for -- ► Liaising extensively with customer on Engagements & Deliveries. Acting Bridge between customer and implementations/delivery groups across service line. ► Maintaining existing customers with maximum professional care and satisfaction. ► Identifying and developing new business opportunities with accounts in different areas.

► Responsible for the overall Business Operations & Development for South Africa and other regions in Africa through direct and business partners. ► New Market Creation for IT services, Planning, Executing and Monitoring Integrated Sales, Marketing and Promotion Activities, Implementing promotional strategies with tangible results ► Developing New Accounts with complete Sales Cycle and Maintaining existing customers with maximum professional care & satisfaction. ► Liaising extensively to track Strategic Projects, Implementing novel strategies to bag the contracts and meeting project deliverables and timelines. Monitoring project implementation by acting bridge between customer and implementation teams. ► Conducting market research and analysis to understand the demands of customers and the pressure from competitors, devising effective marketing strategies to counter the same. ► Sales team management and coordination especially with respect to targets, product handling and motivation of team members. Planning for advertisement and sales promotions.

- Responsible for overall testing business globally and South Africa operations. - Responsible for the overall Business operations & development for South Africa office and Rest of African regions - Identifying and developing new business opportunities/accounts in different sectors. - Maintaining existing customers with maximum professional care. - Monitoring project implementation by acting bridge between customer and implementation teams.

Test Strategic Consulting, including setup business plans, Infrastructure/Tools analysis and requirements.

Skills: Project Management · Problem Solving

Skills: Project Management

Skills: Project Management

Skills: Project Management