Ravi Jayaraman

- Designed, implemented, and supported Microsoft Intune for Windows, macOS, and Android endpoints. - Planned and executed endpoint migrations to Azure AD–joined, Intune-managed devices; supported macOS management via JAMF. - Implemented Autopilot provisioning workflows and standardized onboarding runbooks for service desk. - Built and maintained compliance policies and configuration profiles; supported endpoint hardening through baseline alignment. - Managed application deployments and updates via Intune, investigated and resolved deployment failures using log-driven troubleshooting. - Coordinated patching/updates and ensured endpoint readiness across globally distributed user base. - Created technical documentation and end-user guides, mentored L1 support to improve firstcontact resolution. - Led APAC IT operations, onboarding/offboarding, and SLA-based incident management. - Led Global migration initiatives KEY ACHIEVEMENTS - Led enterprise-wide Microsoft Intune and JAMF implementations supporting Windows, macOS, iOS, and Android endpoints across globally. - Successfully migrated On prem Windows devices to Azure AD–joined, Intune-managed environments, improving security posture and remote manageability. - Implemented Windows Autopilot (zero-touch provisioning), reducing device build time, manual effort, and onboarding delays. - Designed and enforced Intune compliance policies, configuration profiles, security baselines, and update rings aligned with corporate security standards. - Resolved complex MDM enrollment failures, policy conflicts, and application deployment issues, improving enrollment success rate and end-user experience. - Led enterprise migrations for OneDrive, Druva, and Webex, ensuring minimal business disruption and smooth user adoption. - Mentored L1/L2 support teams, improved operational processes, and consistently met SLA targets across regions.

- Installation & configuration of Windows (7–10), Linux, and macOS - Managing 300+ users: provisioning PCs, laptops, and IT equipment per company standards - Active Directory: user/group management, password resets, and email setup via Exchange - End-user support via phone, email, and remote tools (NetMeeting, Remote Desktop) - Hardware/software/network troubleshooting across desktops, laptops, printers, and more - Inventory tracking of IT assets, licenses, and accessories - Handling daily incident tickets and maintaining SLA compliance - Imaging systems, OS updates, and application deployments - Maintaining network services: DHCP, DNS, VPN, LAN/Wi-Fi - Vendor coordination for hardware replacements and temporary setups

- PC/Mac hardware setup, OS installation, and troubleshooting - Windows (XP–10), Windows Server, Linux, and macOS support - Software deployment and domain-specific testing tools - Security patching, antivirus updates, and system monitoring - Asset procurement, inventory tracking, and vendor coordination - Managing 400+ devices in lab/test environments - Network support: VPN, connectivity, Outlook, LAN/WAN, DNS, DHCP - Creating and deploying system images (Norton Ghost) - Implementing new technologies and process improvements