Ravi Shankar

|| AI Driven Business Insights: Designed and implemented a serverless backend solution using AWS Lambda and machine learning technologies, developing an advanced analytics platform that leverages Large Language Model (LLM) analysis to transform customer interaction data into actionable business intelligence, generating predictive insights including NPS scores and targeted cross-sell/upsell. || CRM Universal Connector: Engineered a versatile CRM Universal Connector utilizing microservices architecture, enabling seamless integration of Genesys Cloud functionality through a dynamic, embeddable widget that provides clients with enhanced communication capabilities across multiple CRM platforms, reducing call times by 18% || Email Wizard: Architected and optimized a high-performance Email Bulk Routing application [used by 300+ clients] built on Genesys Cloud infrastructure, eliminating a substantial technical debt backlog while implementing critical new features that enhanced system reliability and scalability.

|| Mass-Channel Communication Management || A Variable Data Printing Solution with Print, Email, SMS and Whatsapp capabilitiesWith speeds over 500+ pages per minutes and 100,000+ emails per hours, the solution was widely used by 50+ major Banking and Insurance Sector organizations for their customer communications. Deployed across 20+ locations country-wide with Per-day Production of over * 1,00,00,000+ customer communication pages [Cheque books, Insurance Policy Statements] * 10,000+ Credit cards and Debits cards || Email Blasting Solution || One-stop solution for all Bulk Email Sending needs, along with Bounce processing and Read/Delivery Receipts on request. Being used by Organizations like AMFI, SBM Bank, AU Bank to send 25,00,000+ emails on a daily basis || ML-based Solar Panel fault Detection System || Used Image Recognition and .Net Framework to implement a Solar Panel fault detection application that could identify faulty panels from thermal drone images of solar farms. Improved client’s Fault-detection rates by over 40% and reduced offline times for panels by 80% due to faster detection. || Attachment management Outlook Add-on || Oversaw the development of an Outlook Add-on for Attachment file management. Implemented Specialized icon and Windows Explorer related registry entries to improve user experience of new/modified attachment files. || Document Encryption and Digital Signature || Did extensive work on encrypting entire databases, Customer input, and output files for data security purposes. Worked with Digital signature of files, extensively used by a major GSTN Service provider and other banks. Used by for GST Invoice signing by major banks with more than 50,000+ invoices digitally signed per day. Highlights: 1. Fore-fronted the BITS Pilani Internship program in the company, handling a team of interns across all campuses and 10+ semesters 2. Maintained/supported 30+ deployments across multiple client premises and cloud servers

* Implemented HRMS and User Management in Delivery Management Application being used by banks like ICICI and Axis. * Designed a Franking system to be used by one the biggest Printing Organization in the country [Seshaasai]