Rawan Mohamed
Social Media Moderator Team Leader
Salary / Daily rate
Giza, El Omraniya, Giza Governorate, Egypt
Freelance
Skills
Languages
About me
Intro
Fresh graduate with a Financial Accounting degree and 2+ years of hands-on experience in social media moderation, team leadership, and customer service. Proven track record of leading moderator teams, handling escalated customer issues, and managing sales operations with Excel reporting. Ready to bring strong communication skills, organizational expertise, and problem-solving abilities to help your business thrive.
Work experience
Social media moderator
Digital Galaxy
Jan 2024 - Jan 2025
1 year 1 month
Cairo, Egypt · Remote
Exquisite
Sep 2023 - May 2024
9 months
Remote, OR 97458, USA
Team Leader
Nov 2023 - May 2024
7 months
Remote, OR 97458, USA
• Leading and supervising a team of moderators, providing guidance, support, and training as needed • Setting and enforcing rules and guidelines for moderators to follow while carrying out their duties. • Monitoring the performance of moderators, providing feedback, and addressing any issues or concerns • Handling escalated issues and resolving conflicts within the team
Social media moderator & customer service chat agent
Sep 2023 - May 2024
9 months
Remote, OR 97458, USA
Handling angry customers Prepare Excel sheet for sales Follow up with the customers
online seller
RK brandsFreelance
Apr 2019 - Jul 2021
2 years 4 months
online · Remote
▪ Handling angry customers & solve customer’s problems that related to orders delay. ▪ Follow up with them, work to satisfy the customer, and handle his issue in a very professional way and a good attitude. ▪ packing order and deal with shipping companies.
Education
Cairo University
Bachelor of Commerce - BCom
2021 - 2025
3 years 10 months