Raymond Khanyile

Skills: Spoken English · Freelancing · Customer Relationship Management (CRM) · Solid Professional Standards · Teamwork · Gorgias · Cancellations · Business-to-Business (B2B) · Customer Satisfaction · CRM Software · Product Demonstration · Google Drive · Active Listening · Connectivity · Records Management · Helping Clients · Resolutions · Key Performance Indicators · Client Services · Service Standards · Tech-Savvy · Zendesk · Spreadsheets · Afrikaans · Google Sheets · Relationship Building · Laptops · Communication · Administrative Assistance · Voice of the Customer · Customer Service Representatives · Interpersonal Skills · Confidentiality · Writing · Resolving Issues · Brand Management · Two-factor Authentication · Service Quality · Virtual Administrative Support · Monitoring Performance · Technical Requirements · Doer · Product Complaints · Reliability · De-escalation · Router Configuration · Bookings · Service-Level Agreements (SLA) · Build Strong Relationships

The ZWILLING J.A. HENCKELS brand was established on June 13, 1731 the day knife-maker Peter Henckels registered the ZWILLING (German for Twins) logo with the Cutlers Guild of Solingen, Germany. Provide extraordinary service to customers and consumers as the front-line service representative for all inbound enquiries about products, services, backorders, and procedures Apply a full-cycle customer service approach by clarifying concerns, identifying the source of the challenge, providing the best solution, and following up to ensure resolution Share & suggest relevant product knowledge as needed to create exceptional customer experience Maintain accurate customer and consumer records in database with costumer focus in mind through precise data entry of orders, credits, and replacements

Customer Service Associate

Skills: Solid Professional Standards · Teamwork · Cancellations · Business-to-Business (B2B) · Customer Satisfaction · CRM Software · Product Demonstration · Google Drive · Active Listening · Records Management · Helping Clients · Resolutions · Key Performance Indicators · Client Services · Service Standards · Tech-Savvy · Spreadsheets · Afrikaans · Google Sheets · Relationship Building · Communication · Administrative Assistance · Voice of the Customer · Interpersonal Skills · Confidentiality · Writing · Resolving Issues · Brand Management · Service Quality · Consumer Electronics · Monitoring Performance · Technical Requirements · Doer · Reliability · Router Configuration · Bookings · Service-Level Agreements (SLA) · Online Data Entry · Build Strong Relationships

Customer Service representative

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