Raymond YOU

TYM : Ticket Yield Management - Implemented a dynamic pricing system optimizing ticket pricing and availability, increasing revenue -Led SAFe Agile ceremonies (PI planning, Backlog Grooming, Retrospectives) for a multi-site team (FR/US) - Streamlined project delivery by structuring backlog in JIRA and MIRO, improving cross-team efficiency - Collaborate with developers, architects and stakeholders to ensure project alignment - Continuously optimize project management processes for efficiency DPA Ultimate - Launched a new fast-lane ticketing system, optimizing customer flow and revenue generation - Develop and maintain project plans, schedules, and risk assessments - Ensure timely delivery of projects while maintaining quality and budget control - Identify and address project challenges proactively to keep workflows smooth - Defined and executed testing strategies in ALM and JIRA, ensuring a smooth go-live transition - Improved operational efficiency by 25% through automation and real-time reporting GTS Galaxy Ticketing System - Upgraded Galaxy Ticketing System, reducing support costs and improving feature scalability - Define project scope, objectives, and deliverables in alignment with business goals - Led technical workshops with US teams, ensuring seamless integration - Reduced ticket processing time by 20%, enhancing customer satisfaction

- Upgraded KOLOK system for a global mail management system rollout - Defined IT achitecture and deployment roadmap, ensuring compliance and security - Optimized digital workflows , increasing team productivity by 20%

- Led ECM transformation projects, driving digital innovation ad governance - Managed cross-functional Agile teams, implementing DevOps & automation best practices - Ensured data compliance and system security, minimizing operational risks

- Led the migration of OPTICA C5L2, ensuring system compliance and obsolescence management - Managed technical specifications, test cases, and deployment plans to ensure smooth implementation - Oversaw integration, user acceptance testing (UAT), and production environments - Coordinated cross-functional teams to deliver on time, cost, and quality objectives - Provided post production support and incident management, ensuring system stability

- Led the SYNERGY CRM Migration, faciliting seamless transition across Retail, Private Banking, and Corporate divisions - Defined business needs, functional specifications, and integration strategies - Managed TMA activities, delivery schedules, and resourc allocation - Developed Java-based services and SQL patches, ensuring system efficiency and reliability - Coordinated stakeholders, vendors, and internal teams to meet business and technical requirements