Rebecca Reioch

Skills: Communication · Customer Service · Microsoft Office · Microsoft Excel · eCommunications

Skills: Communication · Sales · Commissioning · Customer Service · Microsoft Office · Document Review · Business Planning · Revenue & Profit Growth · Business Development · Customer Experience · eCommunications · Email Marketing

Jlr Aberdeen - Aberdeen June 2022 to Jan 2022 I am responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work. My Key Job Requirements as a Service Advisor: Liaise with all relevant personnel to ensure complete customer satisfaction Maximise workshop profit opportunities Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer (Peugeot) standards and dealership procedures Welcome all customers at the service reception in a warm, professional manner, and meet all their needs Agree service and repair instructions and book vehicle into the workshop Attain High levels of both visual and aural communication whilst interpreting the customers needs Carry out warranty checks and advise customer on plans-extended warranties Practical Skills/Daily duties Basic mechanical engineering knowledge to explain in non-technical jargon terms to customers their repairs etc to vehicles and understanding of any problems Writing and accounting skills Clear communication and comprehension Customer service and interpersonal skills Multitasking and personal time management Ability to quickly troubleshoot car problems and explain the possible solutions to customers. Good organisational skills

Liaise with all relevant personnel to ensure complete customer satisfaction Maximise workshop profit opportunities Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer (Peugeot) standards and dealership procedures Welcome all customers at the service reception in a warm, professional manner, and meet all their needs Agree service and repair instructions and book vehicle into the workshop Attain High levels of both visual and aural communication whilst interpreting the customers needs Carry out warranty checks and advise customer on plans-extended warranties Practical Skills/Daily duties Basic mechanical engineering knowledge to explain in non-technical jargon terms to customers their repairs etc to vehicles and understanding of any problems Writing and accounting skills Clear communication and comprehension Customer service and interpersonal skills Multitasking and personal time management Ability to quickly troubleshoot car problems and explain the possible solutions to customers Health and safety advisor

Pure heavenly is an all vegan, gluten free and sugar free chocolate brand. Based onsite at the factory, I worked as both a customer advisor and social media executive. I gained knowledge from management in marketing and social media. I was able to learn about e-commerce and different marketing tools. (Hoot suite, shopify, zen desk, photoshop) Skills Knowledge of social media and marketing strategies Confident using MS office (word, PowerPoint, excel) Ability to work independently and manage my own workload Able to prioritise my work across several different projects and demands in a busy environment Experience in using adobe suite (particularly in design, promo video and photoshop) Strong written and oral communication/typing skills Polite telephone manner and direct customer interaction Managing stages of projects, across different teams(creating marketing proposals (videos/ads) and preparing analysis (Figures/sales) Monitored online engaging rates and utilised in our team how to grow engagement such as Facebook and google Ads- social media analytic tools Experience in scheduling tools (Hootsuite) Developed writing abilities and a strong, adaptable tone of voice Key Accomplishments- Gaining knowledge and techniques of how to grow Developing organic posts across Different social media platforms scheduling posts through Hootsuite. working with reversion and brands Creating recipes for the website and magazines/blogs , taking my own photographs and developing https://pureheavenly.com/blogs/recipes/vegan-chocolate-cookie-dough https://pureheavenly.com/blogs/recipes/chocolate-banana-ice-cream-1 https://pureheavenly.com/blogs/recipes/chocolate-banana-popsicles