Rédha Bouras

Nexam is a Canadian tech company that provides secure online exam solutions for educational institutions and corporate clients. Their platform ensures the integrity of remote assessments through advanced proctoring tools and streamlined exam delivery. As a Technical Support Officer, I support both end-users and client teams in the successful delivery of remote exams. My role includes: • Providing real-time technical support (chat, phone, email) in a professional and empathetic manner • Verifying proctored exam recordings and flagging irregularities to ensure exam integrity • Assisting in the integration and configuration of exams for B2B clients • Ensuring smooth onboarding and a seamless experience for test-takers • Maintaining a high standard of written communication in both English and French This position has strengthened my ability to work independently, manage confidential data, and adapt quickly in a fast-paced SaaS environment.

Contributed to the visibility and ranking improvement of multiple client websites by implementing advanced SEO strategies. Several sites moved from page 3 to page 1 on Google for competitive keywords like “diagnostic immobilier Marseille.” 📊 SEO Strategy & Positioning Conducted keyword audits, optimized metadata, and aligned content to target search intent Used tools like Ranxplorer, SEOObserver, and YourTextGuru for market insights and semantic optimization ✍️ Content Writing & Optimization Created SEO-optimized articles based on data-driven analysis Improved content structure and semantic alignment for better organic rankings 🔗 Backlinking & Netlinking Strategy Built backlink plans to boost domain authority and support content indexing 🧠 Competitive Benchmarking Analyzed competitors’ ranking strategies and real-time keyword performance Tracked link health and visibility using automated tools 🖥️ Web Design Support & WordPress Development Helped convert Figma designs to WordPress using Elementor Participated in building the page “c2.care” to ensure clean design and optimized user experience Supported mobile-first performance improvements and Hn hierarchy optimization for better SEO

Oversaw night operations at a 4-star hotel, handling guest relations, financial reconciliation, and internal coordination during overnight hours. 🌙 Night Audit & Financial Operations Executed nightly audit procedures using Opera PMS: checked balances, processed "due out" guests, extended stays if needed Verified and recorded all transactions (CB, Visa, Mastercard, Amex, Contactless) Printed Downtime Reports and ensured traceability of financial operations 🛬 Guest Arrivals & Departures Prepared arrivals and updated guest folios for next-day check-ins Handled VIP departures and group coordination Managed room keys and guest preferences (Member Letters, Group Wallets) 💳 Payments & Billing Processed virtual card payments via Opera Routing > Payment Closed cashier shifts and reviewed discrepancies in room balances Handled "no-show" billing procedures based on company policies 🔁 Internal Team Coordination Sent housekeeping instructions to prepare rooms Handled restaurant reports, archived daily payments and F&B charges Managed breakfast guest tracking and printed room access summaries 📑 End-of-Day Reporting & Documentation Finalized daily ledger reports (Opera EOD Process) Archived all internal documents: audit logs, group comps, ticket payments Printed and reviewed financial reports for accounting team

As co-director of Kyros Agency, a boutique firm specialized in digital acquisition and brand strategy, I led the agency’s growth by structuring operations and scaling teams to deliver consistent client excellence. 📌 Strategic Ops & Agency Leadership Designed and optimized internal workflows to streamline service delivery Reduced turnaround times by 30% through better task delegation and process automation Oversaw a multidisciplinary team of 10+ specialists (SEO, Paid Ads, Community Mgmt, Web Design, Growth Hacking) 🧩 Process Optimization & Automation Implemented collaborative tools (Notion, Trello, Slack) to improve task tracking and team alignment Standardized workflows across services → reduced ops friction by 25% Automated recurring tasks via Zapier & HubSpot, saving 15+ hrs/week 📈 Client Strategy & Delivery Defined growth objectives and built project proposals Managed delivery for 50+ clients, improving satisfaction rate by over 20% Built dashboards to track performance and adjust strategies in real-time 🚀 Agency Scaling & Client Onboarding Optimized client onboarding, reducing launch time by 40% Improved retention by 30% through better client communication and tracking Contributed to sustainable scaling while maintaining service quality

As the sole point of contact for guests during overnight hours, I was responsible for maintaining a calm, safe, and welcoming environment for all late arrivals and early risers. This role required a high level of autonomy, reliability, and customer care. 🌙 Guest Relations & Late Check-ins Managed all nighttime arrivals with professionalism and attention to detail Resolved guest issues on the spot, ensuring satisfaction without escalation 🏨 Operational Continuity Took over reception responsibilities from the day shift and ensured smooth handover for morning teams Maintained front desk operations, processed payments, reservations, and special requests 🥐 Early Breakfast Setup & Service Prepared and served early breakfast for guests with morning departures Ensured dining area was clean, stocked, and guest-ready before shift end 🧼 Hygiene & Linen Logistics Coordinated nightly linen flow with housekeeping and ensured availability of clean stock for next day 📦 Stock & Supplier Coordination Handled small-scale food and supply orders for next-day use

FASK is an economic development initiative supporting the fashion industry in Southern France, bringing together over 100 members (designers, manufacturers, distributors) to boost the local ecosystem and promote French craftsmanship. As an operations assistant, I played a key role in structuring and managing the daily activities of the association. 📊 Administrative & Financial Operations Tracked budgets for events (afterworks, conferences, fashion shows) Followed up on membership payments to ensure smooth operations Managed expense reports and accounting documentation 🤝 Member Coordination & Community Engagement Organized afterwork events connecting creators and fashion professionals Gathered market insights and strategic needs from members Supported creators in brand development and visibility efforts 🎯 Event Planning & Talent Promotion Co-organized an exclusive fashion show at Palais de la Bourse, Marseille, bringing together 150+ industry players Coordinated the logistics and budgeting of member-focused pop-up events Oversaw planning of vendor spaces and collection showcases 🎓 Outcome: This hands-on experience helped me grow my skills in project coordination, event logistics, community engagement, and budget management — within a fast-paced, creative environment.

Played a key support role for the director of M Formation, a training center specializing in French as a Foreign Language (FLE). Contributed to the administrative, financial, and operational structuring of the organization. 💰 Finance & Accounting Support Managed billing, tracking payments, issuing invoices, and refund processing Followed up with public institutions and local governments on unpaid training invoices Optimized budget allocation across courses (venue rentals, trainer payments, material, etc.) Prepared financial documentation for reports and KPIs 📊 Operational & Strategic Process Optimization Analyzed training needs, managed class scheduling and room assignments Sourced partners to improve post-training job placement for learners Coordinated with national employment agency (Pôle Emploi) for training presentation events 🏗️ Impact Helped structure and stabilize a growing organization by taking ownership of finance, logistics, and operational support in a high-demand environment.