Régis Foriez
Senior Customer Success Manager
Salaire / Taux journalier
Barcelone, Espagne
Freelance
À distance uniquement
Expertises
Langues
À propos
Introduction
Customer Success and account management professional with 10+ years of experience across AdTech, SaaS and digital transformation. Proven track record managing strategic customer relationships, driving product adoption, retention and expansion, and partnering cross-functionally with Sales and Product teams. Previous experience working directly with advertisers and agencies on digital advertising campaigns.
Expérience de travail
Autodesk
juin 2020 - Présent
6 ans 5 mois
Barcelone, Espagne
Sr Customer Success Manager
avr. 2026 - Présent
7 mois
Barcelone, Espagne
Manage a portfolio of 20–30 mid-market accounts annually across France, Spain and Portugal, partnering closely with sales to drive product adoption, retention, renewals and expansion. Own customer success strategies throughout the customer lifecycle, from onboarding and implementation through adoption, renewal and growth. Consistently achieved 100% of annual performance objectives since joining Autodesk in 2020. Drive digital transformation initiatives for major organizations. Secured three-year renewals totaling €500K across strategic customers. Analyze customer usage, health indicators and business context to identify adoption risks, success opportunities and potential growth areas. Partner with sales, product and internal stakeholders to resolve customer challenges and translate customer feedback into product and process improvements. Act as a strong customer advocacy driver, consistently ranking among top performers and engaging customers in webinars, customer stories, testimonials and industry events. Regularly represent Autodesk with customers at major industry events including Autodesk University and BIM World Paris. Provide structured voice of customer feedback to R&D teams based on customer needs, usage and implementation challenges.
Customer Success Manager - France
avr. 2022 - Présent
4 ans 7 mois
Barcelone, Espagne
Autodesk Construction Solutions Driving adoption of Autodesk Construction Solutions (Autodesk Construction Cloud, BIM 360) within key strategic construction accounts in France
Territory Adoption Specialist
janv. 2022 - mai 2022
5 mois
Barcelone, Espagne
Driving adoption of cloud solutions among the largest mid-market/ territory accounts in EMEA
Customer Success Specialist - Midmarket Strategic Accounts EMEA
juin 2020 - janv. 2022
1 an 8 mois
Barcelone, Espagne
Autodesk Construction Solutions Regional coverage: Benelux, Southern Europe & Middle East - Provide Product Onboarding sessions & help with implementation for BIM 360 product portfolio: Docs, Build, Design - Ensure a seamless customer onboarding experience - Drive adoption and retention by providing post-sales guidance and initiatives directly to customers - Build strong relationships with Sales Team, Channel Partners, and Customer Success stakeholders. - Monitor customer usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success - Provide feedback and quality assurance on activation/onboarding cases, including helpful insights and analysis using various databases - Provide product feedback to product managers and development teams on BIM 360 features - Create Customer Success Stories - Participate in internal & external Autodesk events for customers, employees and partners ACCOMPLISHMENTS/AWARDS • Construction Customer Success – Awards Program February 21 - Adoption Specialist of the Year
Account executive
Carts Guru
sept. 2019 - mai 2020
9 mois
Barcelone, Espagne
Sold a marketing automation SaaS platform to marketing managers and agencies. Advised customers on automated acquisition, retargeting and reactivation campaigns focused on basket recovery and ROI. Managed sales opportunities from prospecting through onboarding and account development. Used campaign KPIs and customer feedback to identify opportunities for product adoption and growth.
Account manager
Criteo
mai 2018 - oct. 2019
1 an 6 mois
Barcelone, Espagne
Managed relationships with advertisers and agencies across e-commerce, retail, travel and other digital businesses. Prospected and developed key accounts, negotiated commercial conditions and closed deals involving €2K–€40K monthly media budgets. Supported the launch of digital advertising campaigns in collaboration with Account Management and campaign teams. Worked with customers throughout campaign setup, budget allocation and performance monitoring, using metrics including CPA and CPC. Identified opportunities for additional investment and cross-channel activation across acquisition and retargeting solutions. Collaborated closely with campaign and technical teams to support successful campaign execution and customer relationships.
Marketing consultant
The Digital Box S.p.A.
mars 2017 - mai 2018
1 an 3 mois
Barcelone, Espagne
Developed business opportunities within the French market for digital marketing solutions. Advised marketing agencies on digital strategy, SEO, SEM and omnichannel marketing. Managed partner relationships and supported customer growth initiatives.
Business development specialist
EIMS
mars 2016 - mars 2017
1 an 1 mois
Barcelone, Espagne
Developed new business opportunities and pipeline-generation initiatives for clients including Lexmark, AXA and Sitecore. Managed outbound prospecting, lead qualification and follow-up across multiple B2B projects.
Marketing & Communication manager
Parti Socialiste (PS)
mai 2013 - mai 2015
2 ans 1 mois
Brussels Metropolitan Area
- Marketing manager at the cabinet of the Secretary of State Philippe Courard - In charge of the websites of the Secretary of State and its presence on Facebook & Twitter - Drafting press invitations, press releases and preparation of the interviews - Organizing press conferences and public events (exhibitions, receptions, visits)
Formation
Université catholique de Lille
MBA in Marketing
2011 - 2013
2 ans 1 mois
Université catholique de Lille
Bachelor in Languages
2009 - 2011
2 ans
ESTICE - International Management
international business
2008 - 2009
1 an 1 mois
Licences et certifications
Construction Customer Success – Awards Program - Adoption Specialist of the Year
Délivré le : févr. 2021