Remy Elias Ailem
IT Service Management Coordinator
Salaire / Taux journalier
Paris, France
Mobilité : Genève, Lausanne, ...
Freelance
Peut venir sur site
Expertises
Langues
À propos
Introduction
IT Service Management specialist with proven expertise in process optimization and production operations at Société Générale. Successfully managed ITSM processes while implementing Power BI dashboards for KPI tracking and leading continuous improvement initiatives. Skilled in agile methodologies, DevOps tools (Jenkins, Jira, Argo), and driving service reliability to help organizations streamline their IT operations and maximize uptime.
Expérience de travail
Coordinateur ITSM / Pilotage de la production IT
Société Générale
oct. 2023 - oct. 2025
2 ans 1 mois
92800 Puteaux, France
- Managed and improved Change, Incident, Problem, and Request processes. - Led all agile ceremonies (dailies, retrospectives, sprint planning). - Coordinated Go/No Go meetings for production changes. - Created Power BI dashboards with KPIs to track incidents, changes, problems, and requests. - Followed SLO and reliability targets for all applications. - Wrote and maintained operational and process documentation. - Acted as the internal reference for the ITSM tool used by the team. - Supported production activities for apps like Jenkins, Sonar, Argo, Jira, Nexus, and JFrog Platform. - Participated in application deployment and infrastructure support tasks. - Facilitated SteerCo production meetings with stakeholders. - Drove continuous improvement initiatives to increase service reliability.
Formation
CESI
Master 2 (M2), Manager en Architecture et Applications Logicielles des Systèmes d'Information
2023 - 2025
3 ans
Université Paris Cité
licence 3 Miage , Informatique
2022 - 2023
2 ans
Université Paris Cité
Dut informatique, Informatique
2020 - 2022
3 ans