Renato De Oliveira

Responsible for supporting Rippling customers and resolving issues related to Rippling's products. Take charge of customer issues from start to finish adapting to constant evolution. Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products. De-escalate and resolve issues by leveraging platform and industry expertise. Focus on being a product expert for Global Payroll. Guarantee Customer Satisfaction with the objetive of retaining and developing the customer relationship. Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.

Personal Project Travel Reconnecting with family

Produce and deliver process documentation, guides & training videos for internal and external stakeholders. Work with our IT and Development teams to create and improves processes and solutions with various stakeholders across the organisation on IT requirements for: - External customer requirements for both existing & new business - External vendor requirements - Internal Vistatec teams Work with the wider IT team on: - Development & improvements to internal, external and vendor IT service desks - Technical requirements for onboarding new clients Worked and had admin access to the following technologies: - Google Workspace - Microsoft Workspace - Azure - Monday.com - Zendesk - Sharepoint

* Provision of financial support by chat having to deal with more than 50 chats per day. * Handling Escalations and difficult & detail technical queries within a queue-support & chat support with high daily targets on the number. * Designing and delivering onboarding training across global teams for new hires. * Work with other departments and product teams and establish contact with them about the needs of our users and clients. * Effectively identifying problems and issues by performing relevant research using appropriate tools, working relationships with co-workers, managers, and product leads within the organization. * Provide feedback to improve the knowledge base and optimize performance. * Support members on technical issues using advanced trouble-shooting skills. Achievements: * Developed and presented a Buddy checklist that facilitated the onboarding training of new hires. * Taking part in Efficient Presentation & Communication Skills program.

This position was created to implement a new work methodology, with the objective to improve the exchange of information between the Commercial department and Customer Service. Strong focus on increasing productivity, reducing discrepancies within contract and tarifs considering terms and conditions. Document (Bill of loading) correction respecting pre-defined deadlines.

Deliver specific learning solutions focusing on the needs of clients in telecommunication and technology industry. The solutions include courses and official certifications from leading IT companies (Microsoft, Oracle, IBM, PMI, Cisco…). Increase productivity and efficiency through planning. Reach half-year objectives according to the company’s strategy.

Coordinate the arrival of flights and shipments; Deconsolidation of awbs; Payments request for air and sea companies, agencies and areas; Make sure that the hand over of the billing invoices and receipts is properly done; Supervise and update the billing information and follow up the delivery of invoices to the customer FMC technologies and proper payments with the Financial Department; Send the necessary documents to the clients and control their billing account, considering the credit policy; Strive to operational excellence, quality support, client satisfaction, professionalism, dedication, trust and credibility with the objective to gain customer loyalty.

Supervisor of Call Center / Customer Service / WebChat / Ombudsman / Prospection / Financial Contact and coach the team, according to the mission and vision of Unicarioca; Coordinate and give feedback, constantly verifying if the information and processes are working correctly in the different areas of the company; Develop future talents so as to delegate responsibilities and promote; Strive to lead the constant improvement of the company’s the customer service.