Riddhi Patel

- Working on simultaneous international projects across Europe, Asia, and South America, improving parcel delivery B2B, B2C, C2C, C2B for over 15 million shipments annually with subsidiaries such as Under LA poste group (DPD FR, Chronopost, DPD DE, SEUR, BRT, Speedy, DPD NL, etc.) - Design and implement service blueprints for Out of Home parcel delivery, enhancing operational efficiency across EU and international BUs. - Conduct gap analyses, process mining, and develop strategic roadmaps and KPIs, accelerating project delivery timelines by 30% through agile and Scrum methodologies. - Manage full end-to-end IT project life cycle with CI/CD, and act as the key liaison between business units, cross-functional and technical teams, gathering and analyzing requirements to optimize master data management, write functional specifications, resulting in a 25% reduction in data errors and 15% faster deployment. - Develop and execute comprehensive data strategies to align master data management and analytics initiatives with business goals, enhancing decision-making and operational efficiency across international delivery networks. - Collaborate closely with diverse teams across functions and regions, managing and integrating various tools essential for the end-to-end delivery process of parcels, ensuring smooth operations from order to final delivery. - Employ a robust digital toolkit including SQL, Miro, JIRA, API testing, Confluence, MS Office, advanced Excel, and Postman to enable data-driven decision-making and seamless cross-border collaboration.

As a Business Analyst / Proxy Product Owner at Tinubu Square, I work at the intersection of technology, insurance, and agile product management to deliver an industry-leading SaaS platform for Trade Credit insurance providers (BtoB). I collaborate closely with international and local clients such as Liberty Mutual, AIG, Cartan Trade, Etihad, SBI, and EDC based in the USA, UK, Canada, France, and India. I ensure their business needs are effectively translated into scalable product solutions. Committed to continuous product improvement, I collaborate with account directors, product managers, and cross-functional teams to find optimal solutions that enhance UX and business efficiency. Key Responsibilities & Contributions: - Agile Project Management: Leading scrum ceremonies (stand-ups, refinements, sprint planning, retrospectives) and ensuring smooth sprint execution in a cross-functional team of 8 members (4 developers, 2 QA, 2 BAs). - Product Ownership & Delivery: Writing user stories, functional specifications, and mockups, driving enhancements from discovery to delivery, and ensuring alignment with business goals. - Client Engagement & Stakeholder Communication: Conducting client workshops, demos, and continuous interactions to gather requirements, provide updates, and improve user experience. - Incident & Change Management: Handling bug management, change requests, and continuous improvements, ensuring seamless product evolution while following industry best practices. - Data & Insights: Analyzing data using SQL and Power BI. Dashboards, business intelligence & analytics, Test Rest API - Industry Knowledge: Strong understanding of policy lifecycle, claim declarations, quotation, risk management, and credit limit declarations, enabling strategic decision-making. - Product roadmap - Test API for the tool Tools & Methodologies: Agile (Scrum, Kanban) | JIRA | Confluence | Notion | Google Suite | Power BI | SQL | Slack | MS Office | Swagger | Rest API

Client - Airbus Capgemini Technology Services Consultant Project - Airbus Skywise - Worked in an agile team of 10 people under the Airbus Skywise big data digital platform. - Proposed and implemented data processing solution as the migration of big data pipeline for different aircraft families, in response to the needs described in the User Stories backlog. Manipulated Approx. 200 million rows of data. - Acquired and applied modern software development practices, including DevOps and Agile rituals. - Used python, Spark, SQL, Palantir Foundry, SAFe framework, Git.

- As a member of the Product Engineering operation team, I was in charge of developing a tool that will process the complex PostgreSQL data, calculates the statistics by analyzing it and automatically format the data into the reporting document (PowerPoint presentation format). - Data mainly came from the integrated circuit testing on silicon wafers trench. - Performing the statistics on the data to calculate the performance, failure, average testing time to calculate the cost, yield, etc. of the silicon wafers -The report contained the bar, scatter and line graphs; tables, heat maps, pie charts which were generated while performing analysis in python using libraries like matplotlib or plotly.

-Worked in a cross-functional environment with the Planning Team, Transportation Operations Teams, and several others. Determining future demand and product prices into saving opportunities, using skills in advanced analytics. -Presented data and conclusions to the team, Identified the KPIs in order to improve strategies and operations by communicating with the stakeholders and external customers.