Rim Bennis

– Leading the end-to-end Dynamics CRM to Salesforce migration project, from feasibility study through rollout, driving higher user adoption, improved system reliability, and enhanced data quality. – Defining and executing product vision, strategy, and roadmap, aligning with business goals and user needs to accelerate time-to-market, strengthen business alignment, and improve operational efficiency. – Leveraging user feedback, insights, and data analysis to identify pain points and deliver user-centric Salesforce enhancements, implementing new features and process improvements through automation, UX upgrades, and data integration, driving higher adoption and optimized workflows across end users. – Collaborating and communicating effectively with stakeholders to ensure transparency, alignment, and delivery of high-impact product solutions for users.

– Delivered high-impact business solutions for Oracle Utilities CC&B (B2B energy billing), streamlining processes and improving operational efficiency. – Gathered requirements, designed solutions, and wrote functional specifications, ensuring alignment with business needs and compliance standards. – Facilitated workshops and stakeholder presentations, accelerating decision-making and driving solution adoption. – Prepared and executed test scenarios, including non-regression testing, reducing defects and ensuring quality delivery. – Served as functional lead and liaison between business and development teams, supporting agile delivery and seamless project execution. – Trained and onboarded new team members, promoting best practices and knowledge sharing.