Rim Bouchaa

• Ensured the availability, reliability, and optimal performance of on-site IT infrastructure, supporting critical operations and high-visibility environments • Led and managed a team of IT Engineers, overseeing workload distribution, scheduling, and operational readiness in compliance with site-specific rules and security constraints • Coordinated day-to-day IT operations and cross-functional interactions with on-site and remote stakeholders (TOC), ensuring seamless system availability and operational continuity • Managed incident resolution and technical support activities using ITSM tools (ServiceNow), ensuring rapid response, root cause analysis, and service quality compliance • Actively participated in event test rehearsals at the Bercy site, validating IT systems, operational processes, and incident response readiness for large-scale events

• Pilotage et coordination des demandes de projets IT, de l’expression du besoin jusqu’à la validation, en assurant la priorisation stratégique et la fluidité des circuits de décision • Élaboration, analyse et consolidation de business cases (faisabilité, ROI, impacts financiers et opérationnels) afin d’éclairer les instances de gouvernance et de soutenir la prise de décision • Contribution au pilotage du portefeuille projets et des programmes, en garantissant la visibilité, la cohérence globale et l’alignement avec la stratégie de l’entreprise • Participation active à la structuration et à la montée en maturité du PMO : amélioration continue des processus, déploiement des standards de gouvernance, suivi des indicateurs de performance et accompagnement des équipes projets

• Analyzed and assessed existing tools and processes related to forecasting, budgeting, and resource management, identifying gaps and improvement opportunities • Prepared and supported a Proof of Concept (PoC) for rolling forecast implementation, including data modeling, assumptions validation, and stakeholder alignment • Produced and consolidated executive reports and meeting minutes (CR), ensuring clarity, traceability, and decision support • Designed and maintained a supplier negotiation dashboard, providing visibility on costs, volumes, and performance indicators • Maintained and updated procurement and order tracking dashboards, ensuring data accuracy and operational reliability • Provided expert support in budget construction and rolling forecast monitoring for Domain and Chapter Leads (approx. 100 stakeholders), enabling financial control and informed decision-making • Performed variance analysis between input/output service data and tool entries within Hermine (Triskell), ensuring data consistency and governance compliance • Participated in weekly governance committees with Capacity Managers, contributing to resource planning updates and continuous improvement of inbound capacity management tools within WLE • Advanced use of Excel, including complex spreadsheets, Pivot Tables, and analytical models to support forecasting and financial governance • Authored operational documentation and process guidelines describing the end-to-end Forecast process, supporting standardization and knowledge transfer

• Managed project budgets and resource allocations, ensuring financial control, forecast accuracy, and alignment with delivery objectives • Prepared executive-level communication materials and decision-support documentation for senior stakeholders and governance committees • Led supplier communication and commercial negotiations, ensuring contractual alignment, cost optimization, and service performance • Defined, calculated, and analyzed key performance indicators (KPIs) to monitor project, financial, and operational performance • Built and maintained budget plans, including annual budgets and rolling forecasts, ensuring financial visibility and proactive risk management • Monitored and controlled budget execution, identifying variances, risks, and corrective actions • Defined and formalized work processes, governance frameworks, and operational standards to support PMO maturity • Coordinated and led the PMO function, ensuring consistency across projects, stakeholder alignment, and effective portfolio governance

• Monitored and controlled budgets, ensuring alignment with forecasts, financial plans, and operational objectives • Managed capacity planning and resource allocation, optimizing utilization across projects and teams • Maintained and updated rolling forecasts, enabling proactive financial and operational decision-making • Prepared executive and operational reporting materials, including roadmaps, dashboards, and flash updates • Facilitated communication with stakeholders, ensuring clarity on financial, operational, and project status • Conducted non-regression and functional testing to validate system updates and process changes • Reviewed accounting schemas, reported anomalies, and tracked corrective actions to ensure data integrity • Coordinated multiple accounting closures, collaborating closely with other business units, tribes, and IT platforms to ensure accurate and timely financial reporting

• Managed accounts payable operations, ensuring accurate recording and processing of supplier invoices • Verified supplier accounting documents and ensured compliance with internal controls and procedures • Allocated invoices to the appropriate expense accounts, maintaining accuracy in the general ledger • Performed bank reconciliations to ensure consistency between accounting records and bank statements

• Supported daily store operations, ensuring smooth workflow and operational efficiency • Assisted in team coordination, scheduling, and task delegation to optimize staff performance • Managed customer interactions, addressing inquiries, resolving issues, and ensuring a high level of service • Monitored inventory, stock levels, and merchandising, supporting sales targets and product availability • Prepared reports and operational updates for management, contributing to decision-making and process improvement • Collaborated with cross-functional teams to implement promotional campaigns and in-store initiatives

• Managed project budgets and resource allocation, ensuring alignment with organizational objectives and capacity planning • Validated timesheets, ensuring accurate tracking of hours and resource utilization • Prepared project roadmaps and planning materials to support program delivery and strategic alignment • Facilitated communication between the project team and management, ensuring clarity, transparency, and timely reporting • Supported operational and financial governance, contributing to efficient decision-making and project execution

• Provided first-line technical support to individual and business clients within a 25-person team, focusing on rapid problem resolution and customer satisfaction • Conducted remote troubleshooting and guided clients through diagnostic tests to identify issues and implement solutions • Proposed workaround solutions to ensure service continuity while permanent resolutions were being deployed • Prepared and submitted detailed reports to specialized expert teams, facilitating escalation and knowledge sharing • Contributed to process improvements and maintained high standards of service delivery and client communication