Robert Greck

Overseeing and managing a diverse portfolio of projects that encompass payment solutions, transfers, loyalty programs as well as merchant implementation, workflow and support. My key responsibilities include: • Project Management: Leading and coordinating multiple projects to ensure successful delivery on time, within scope, and on budget. This involves detailed project planning, resource allocation, risk management, and stakeholder communication. • Workflow Strategy and Process Improvement: Spearheading the development and refinement of workflow strategies and processes. This involves working closely with the sales team, business development, and commercial departments to streamline operations, improve efficiency, and drive business growth. • Cross-functional Collaboration: Engaging with various departments to ensure alignment on project goals and objectives. Facilitating communication and collaboration to address challenges and leverage opportunities. • Performance Monitoring and Reporting

Driving revenue growth and market expansion for Suyool, a financial mobile application / Digital wallet - payment platform, through strategic partnerships, targeted lead generation, and relationship cultivation. Offering comprehensive solutions for cash management challenges, including seamless cash transactions, domestic money transfers, and international payments.

- Directed pre-sales activities, including responding to national and international RFPs/RFQs, coordinating with architecture teams, developers, and product managers to develop tailored solutions. - Conducted in-depth demos and presentations locally and abroad of CBS solutions in order to showcase the value proposition to clients; focusing on Core Banking modules (Capital Banker), Capital Digital (omnichannel banking platform), as well as Capital Compliance for AML (Monitoring, FATCA, CRS…) - Provided expert guidance and support throughout the sales process, ensuring alignment with client needs and objectives and driving successful client engagements.

- Led client engagements at CBS, serving as a business consultant for private banks, commercial banks, and financial institutions, and managing the client database module and others (account opening and handling of accounts, KYC, related attached products, cards management, transfers…) - Handled client demands, system modifications, bug fixes, implementations, testing and support. - Conducted extensive market research and analysis to support sales efforts, coordinating closely with cross-functional teams to deliver high-impact presentations and demonstrations of CBS solutions and products. - Defined functional test plans, conducted tests on different environments (UAT, PROD, LIVE) and reported deficiencies in different modules. - Assisted in product enhancement, enforced project deadlines and schedules, and conducted training for internal and customer stakeholders on product functionalities.

- Managed the execution of Visa and MasterCard operations, including transaction handling, clearing, matching operations, card stock supervision, and claims management to ensure client satisfaction. - Oversaw all branches and client transactions, supervised card stock, and resolved claims to maintain high levels of customer satisfaction.

- Analyzed and executed retail and SME loans, including housing and personal loans, while managing a specific client's portfolio. - Provided client assistance and consultancy, while managing the opening of accounts and other banking products and services such as loans, cards, packages, and insurance.