Robert Munoz
Problem solver
Salary / Daily rate
6000 Castelo Branco, Portugal
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Versatile professional with 20+ years combining technical expertise and customer service excellence. Proven track record in financial aid guidance, system analysis, and remote technical support across educational and municipal sectors. Specializing in clear communication of complex information and cross-departmental collaboration to deliver exceptional client experiences.
Work experience
Financial Aid Specialist
UC Davis
Provided clear, concise information and guidance to students and parents on complex financial aid processes.
System Analyst
Lawrence Berkeley Labs
Mar 2021 - Mar 2022
1 year 1 month
Provided remote technical support and troubleshooting for end-user application challenges, effectively communicating complex solutions via digital channels (Zoom/phone). Collaborated cross-departmentally to streamline and enhance customer communication workflows, improving efficiency and satisfaction in remote support environments.
Associate Engineer
East Bay Municipal Utility District
Nov 1999 - Mar 2013
13 years 5 months
Collaborated effectively with diverse managers, project engineers, and field workers to achieve project objectives, demonstrating strong interpersonal communication and problem-solving skills applicable to complex inquiries.
Education
University of California, Davis
Bachelor of Science
1991 - 1997
6 years 5 months
General Assembly
Data Science