Robert Reinert

Led and managed cross-functional application domain intake teams, overseeing projects from initiation through implementation across telemetry, activation, device activation, and data services domains. • Served as the primary liaison between business stakeholders and IT teams, ensuring business needs aligned with IT development/enhancement efforts. • Directed intake management for IT service delivery platforms, establishing governance and structure for enhancements and development efforts across internal companywide customers. • Managed day-to-day intake requests, ensuring on-time, on-budget delivery while maintaining project scope and quality standards. • Led portfolio backlog management and quarterly planning, facilitating decision-making with project stakeholders, senior leaders, and Architects. • Oversaw workstream planning, collaborating with Application Domain Leads and owners to define schedules, key milestones, dependencies, and risk mitigation strategies. • Provided strategic reporting to executives, delivering updates on project timelines, risks, and performance metrics. • Managed project risks and escalations, implementing mitigation strategies to ensure seamless execution. • Key projects & accomplishments include: o Established governance process, ensuring consistent methodologies, tools, and best practices for project execution. o Built and implemented a structured development intake process for 3 departments, 5 teams, and over 40 application domains. ▪ Improved efficiency, prevented escalations and production issues, and ensured visibility across all projects. o Provided strategic guidance to executives, business unit leaders, and product owners, driving alignment between IT and business objectives. o Mentored and coached project team members, fostering professional growth.

Oversaw service design management for the bank’s global Office 365 program, spanning 127 countries and 300K endpoints, ensuring seamless service integration, user experience, and operational success. • Managed the full lifecycle of service design projects, coordinating efforts from initiation through production transition while mitigating risks and ensuring timely delivery. • Defined and executed project plans, establishing scope, estimates, resource allocation, and team roles. • Engaged senior stakeholders (VP, SVP, CIO) and vendors, providing strategic guidance and progress updates. • Coordinated release planning, validation, testing, and change management, ensuring a smooth transition to production. • Provided program-wide reporting and project completion documentation. • Key projects & accomplishments include: o Spearheaded Office 365 use case experimentation, integrating Lean-Agile methodologies to drive a holistic approach. o Established governance frameworks, implementing structured decision-making to optimize efficiency. o Served as Team Lead for local-based contractors, reporting directly to the SVP. o Designed and facilitated training programs, enhancing adoption of IT service management best practices.

Managed complex IT projects across the US and Europe through Agile and Waterfall methodologies. • Defined and implemented IT solution architectures, overseeing software development, software configuration, system integration, and IT infrastructure implementations. • Led project scope, scheduling, and execution, ensuring timely delivery. • Oversaw project financials and budgets, managing risks and mitigation strategies. • Provided executive reporting to VP, SVP, Directors, and CIO, delivering clear status updates on progress and key milestones. • Managed stakeholder relationships, ensuring transparent communication with executives, cross-functional teams, and vendors. • Developed and maintained project plans using Microsoft Project, JIRA, and Autotask, integrating reporting. • Approved and tracked resource allocation and billing, ensuring operational efficiency. • Key projects & accomplishments include : o Led the international IT assessment team in Germany for US and German production facilities, aligning international IT systems. ▪ Conducting a strategic IT assessment for an ERP upgrade for a Chinese-American-German aircraft engine manufacturer. o Managed large-scale IT infrastructure upgrades, overseeing O365 migrations, VMware deployments, SQL/Oracle database enhancements, and Windows system upgrades to improve system performance. o Served as a backup to the PMO Director, providing technical and analytical guidance. o Mentored and coached project team members, improving project execution capabilities.

As part of the senior management team, oversaw IT strategy, governance, and service delivery across Western Europe, leading a team of 23 Architects and Solution Managers with a €900K budget. • Provided executive leadership for IT product and service portfolios, ensuring operational plans translated into measurable outcomes. • Drove alignment between IT operations and business strategy, ensuring IT functions supported corporate objectives while maintaining governance and security. • Led IT transformation initiatives, proactively identifying and implementing process and system improvements to enhance efficiency. • Managed IT business continuity and disaster recovery strategies, ensuring resilient infrastructure and risk mitigation. • Key projects & accomplishments include: o Developed and implemented IT strategy and policies, aligning IT objectives with business goals to drive operational success. o Strengthened cross-functional collaboration, fostering a productive relationship between IT and other business units. o Led strategic initiatives to address Europe’s IT challenges under the EU2020 strategy. ▪ Positioned IT for growth by aligning with Europe’s cloud partnership, resulting in 20% sales growth and expansion of new channel partnerships. o Researched and delivered a high-impact consultancy report on M&A scenarios in Western Europe, helping clients navigate IT integrations. ▪ Provided strategic recommendations for IT infrastructure mergers, contributing to a 30% increase in sales that year. o Led IT service improvements and vendor negotiations, optimizing SLA management to ensure maximum value.

+ Led IT architecture initiatives, driving revenue growth and operational efficiency. + Designed and oversaw the implementation of end-to-end integrated systems. + Maintained in-depth knowledge of client business plans, recommending IT solutions to align with strategic objectives. + Cultivated relationships with external IT and business stakeholders, fostering collaboration. Key projects & accomplishments include: o Served as SME for OSS/BSS migration, consulting on IT system upgrades and overseeing seamless platform transitions. ▪ Increased client satisfaction and expanded service offerings through strategic business stakeholder engagement. o Guided a major ISP in modernizing its technology infrastructure, leading the transition from legacy systems to an integrated IT framework. ▪ Accelerated product launch timelines. o Produced program documentation, including charters, schedules, requirements documents, system specifications, and testing strategies, ensuring structured implementation.