Robin Lalwani

Engaged as an independent Senior IT Project Manager to lead Agile delivery, Scrum ceremonies, and business analysis for US-based digital initiatives on a remote, hourly billing model. Acted in a dual capacity as Senior IT Project Manager & Scrum Master, facilitating sprint planning, daily stand-ups, reviews, and retrospectives for 3 cross-functional global teams. Partnered with business stakeholders as a senior Business Analysis lead, driving requirements workshops, backlog grooming, and acceptance criteria definition, reducing rework by ~30%. Established complete project governance frameworks including charter, WBS, sprint roadmaps, RAID logs, dependency tracking, and executive reporting. Managed hourly billing, burn rate, velocity tracking, and cost forecasting, enabling accurate invoicing and zero budget overruns. Implemented Jira & Azure DevOps dashboards improving delivery visibility and executive confidence by ~40%. Led UAT planning, defect triage, and business sign-offs, achieving 90%+ first-cycle UAT acceptance.

• Led end to end project lifecycle execution across multiple business teams and technical domains, ensuring timely delivery of IT initiatives valued at $1M+ annually. • Defined and documented project scope, acceptance cum success criteria, and KPIs in collaboration with cross-functional stakeholders, enhancing alignment thereby reducing scope creep approximately by 25%. • Implemented proactive risk management strategies, resulting in early mitigation of 90% of high-priority risks and preventing critical delivery delays. • Monitored project progress using tools like MS Project, JIRA, and Azure ADO DevOps, improving visibility and enabling real-time decision-making for senior leaders. • Ensured 100% compliance with PMO governance framework, including stage gate approvals, audit-ready documentation, and periodic health checks. • Contributed to PMO process optimization with best practices initiatives, standardizing templates and workflows that reduced reporting effort by 40%.

• Streamlined stakeholder communication through expert facilitation of bi-weekly status meetings and executive reporting, resulting in a 30% reduction in project escalations. • Cultivated robust partnerships across business, IT, and vendor stakeholders throughout the project lifecycle, significantly enhancing cross-functional collaboration and elevating stakeholder satisfaction scores. • Leveraged advanced project management tools (MS Project, JIRA, Azure DevOps) to enhance project visibility, providing real-time data and actionable insights that empowered senior leadership decision-making. • Coordinated with IT infrastructure and cybersecurity teams to enable secure remote learning access for technical staff, ensuring business continuity and zero training disruption. • Built strong relationships with stakeholders, understanding their needs and priorities. • Worked on large-scale IT projects, implementing the SDLC Agile Methodology based Scrum framework. • Successfully managed project teams across locations using Agile, Waterfall and Hybrid methodologies, ensuring high-quality deliverables under tight deadlines. • Collaborated with the Quality Assurance and Testing Team in larger projects to ensure correct business requirements were delivered through RTM (Requirements Traceability Matrix).

• Delivered performance metrics analytics for bank’s cash management analytics tool – sales on credit vs debit card (new account opening), avg. monthly balance (month on month vs quarter on quarter), sales channel (customer visit vs customer calling) using Power BI. • Collaborated with senior stakeholders to integrate risk assessment mechanism to refine reporting protocols, ensuring compliance with regulatory standards by implementing STR (Suspicious Transaction Reporting) for newly & existing clients, doing periodic regular checks on KYC. • Built strong relationships with stakeholders, understanding their needs and priorities. • Provided guidance and mentorship to less experienced scrum masters and project team members. • Worked on large-scale IT projects, implementing the SDLC Agile Methodology based Scrum framework. • Performed critical activities pertaining to Process Management and Document Automation with the objective to prevent fraud by enabling AML checks to improve ongoing process. • Facilitated the removal of impediments and obstacles to ensure the team's progress and productivity swiftly. • Spearheaded the software development lifecycle and navigated the change and release management; provided solutions and assessed them for both technical and business suitability.

• Managed IT projects and delivered analytical solutions to meet banking business expectations. • Acted as a liaison between the banking business community and the IT organization. • Provided BI solutions (QlikView/MS Power BI) to the business and documented business requirements. • Translated business needs and offered effort estimation for project delivery and timelines. • Collaborated with Pre-Sales Team on project budgeting and proposal development. • Ensured to maintain optimized and effective resource allocation while conducting project assessment to ensure smooth BAU and/or process migration once all the project requirements were implemented. • Delivered analytical solutions to meet business expectations, resulting in 28% improvement in data-driven decision-making. • Played a key role in driving business, culture, and technology change, fostering a dynamic and innovative operating environment.

1. Database Reporting and Payments Analytics; overseeing the complete automation of processes and conducting IT Project Management Process Audits along with quality assurance checks for client implementation projects within the Credit & Debit Business Unit (USA). 2. Management Information Systems (MIS) and stakeholder management involve volume reporting and analysis of key accounts for management. 3. Database and Reporting Analytics are performed utilizing VBA, Macros, MS Access, and SQL. Data automation and quality audit reports are prepared for senior management. 4. Establish and maintain relationships with stakeholders, diligently working to optimize and improve integration.

1. Steered pricing strategies for new products by evaluating historical data performance (fetched data using BO & MS SQL queries). 2. Key person in providing advice to management for framing new SLA policies w.r.t cost optimization that helped in decision making. 3. Effectively communicating with stakeholders and presenting them with valuable business insights on claw back policies.

1. Developed an ongoing framework for sustaining high-quality data and established procedures for quality audits. 2. Actively participated in mentoring fellow Analysts and Software Programmers while overseeing their professional growth and training requirements. 3. Executed comprehensive automation initiatives utilizing MS Excel and VBA macro programming, as well as advanced automation techniques in Management Information Systems (MIS). 4. Instituted strong data management protocols and outlined quality audit procedures to guarantee the precision and dependability of data.