Roland Kibisu

• Successfully managed end-to-end real estate sales projects, consistently achieving a 90% success rate in meeting or exceeding quarterly sales targets. • Led client engagement initiatives, interacting with 20+ clients weekly to assess property needs, resulting in a 75% client conversion rate. • Coordinated property sales projects, driving a 40% year-over-year increase in successful deals through effective planning, negotiation, and execution. • Implemented marketing strategies using media and listing platforms, enhancing project visibility and boosting buyer inquiries and site visits by 50%. • Oversaw the preparation, review, and approval of legal documents (Offer Letters, Sales Agreements, Lease Contracts) with 100% compliance to regulatory standards. • Managed the property closing process, achieving a 98% on-time completion rate by aligning stakeholders and ensuring timely execution of all deliverables. • Planned and conducted 15+ site visits monthly, facilitating informed decision-making for clients and stakeholders. • Acted as the primary liaison between Safaricom Investment Co-operative, legal teams, and buyers, streamlining processes and improving sales efficiency. • Conducted market research and surveys, contributing to strategic pricing decisions and maintaining competitiveness in the land and housing market. • Developed and presented quarterly performance reports to management, leveraging CRM tools for accurate tracking of project progress and sales trends. • Coordinated with SIC’s Legal Team and financial service providers to deliver comprehensive property and mortgage solutions, achieving a 90% client satisfaction rate. • Maintained strict adherence to property laws, internal policies, and project timelines, achieving a 100% compliance rate across all activities. • Fostered long-term client relationships, achieving a 60% repeat client rate and increased referrals for future projects.

●       Oversaw and coordinated all training activities for an average of 200 participants per month, ensuring 95% adherence to program objectives and successful delivery. ●   Led and executed 10+ training and development projects annually, consistently meeting project deadlines and aligning outcomes with organizational goals. ●   Delivered comprehensive training sessions on the school learning management system to over 500 teachers, students, and school directors, achieving a 90% improvement in system proficiency and usage. ●   Designed and updated training materials and programs to address emerging needs and enhance learning outcomes, contributing to a 20% increase in training effectiveness. ●   Implemented feedback mechanisms to assess training effectiveness and gather participant insights, resulting in a 15% improvement in training satisfaction scores. ●   Provided ongoing support and troubleshooting for training-related issues, resolving 95% of queries within 24 hours to ensure seamless learning experiences.

●      Successfully acquired and on boarded SMEs, corporate, and large enterprise clients within assigned territory, contributing to business growth. ●   Maintained strong relationships with clients through effective retention strategies, including upselling and cross-selling. Provided comprehensive after-sales support to ensure client satisfaction. ●   Trained clients and Dealer Sales Agents on existing and new Safaricom products, including conducting refresher training to enhance product knowledge and sales effectiveness. ●   Delivered educational sessions on Safaricom products, ensuring clients and sales agents were well-informed about product features and benefits. ●   Managed Dealer Sales Agents, conducting staff appraisals and performance reviews and evaluated employee skills, achievements, and growth to foster development and high performance. ●   Managed updates on policy changes, providing refresher training to staff and ensuring they were up-to-date with new sales pitches and procedures. ●   Addressed and resolved customer complaints promptly, offering support to maintain high levels of customer satisfaction. ●   Monitored, reviewed, and updated daily sales reports and market activities, analyzing changes in consumer preferences to adjust sales strategies accordingly.

●       Effectively managed and resolved customer complaints to retain existing clients and regain those who had considered leaving, enhancing overall customer satisfaction. ●       Actively sold company products to potential clients, utilizing cross-selling and upselling techniques to maximize revenue. ●       Handled client billing by sending monthly invoices and reminders, ensuring timely payments and accurate account management. ●       Assigned relevant offers and promotions to clients subscribed to the network, increasing customer engagement and retention. ●       Generated and monitored reports related to billing, customer retention, and sales activities, providing insights to support decision-making and operational improvements.

●       Successfully acquired new clients for both individual and commercial properties, driving business growth and expanding the client base. ●      Managed various properties, ensuring they met client needs and maintained high standards of service. ●       Provided expert consultancy services, recommending suitable properties and new developments to clients based on their specific requirements. ●       Coordinated and planned site viewing events, facilitating clients' exploration of properties and enhancing their decision-making process. ●       Promptly resolved customer complaints and offered support, maintaining high levels of client satisfaction and loyalty. ●       Monitored, reviewed, and reported on daily sales activities, market trends, and changes in consumer preferences, informing strategic decisions. ● Managed and continuously updated staff on changes in terms and policies, providing refresher sales training to enhance their performance and knowledge