Romain Becasseau
Senior Quality Analyst
Salary / Daily rate
Lisbon, Portugal
Freelance
Skills
Languages
About me
Intro
Quality analyst with 6+ years specializing in content review, data analysis, and customer support operations. Proven expertise at top companies like Cognizant and Uber, delivering process improvements and multilingual support solutions. Ready to help businesses optimize their content quality and customer experience workflows.
Work experience
Content Analyst
FreelanceFreelance
Jun 2023 - Present
3 years 5 months
Remote, OR 97458, USA
Skills: Customer Support · Customer Service Representatives · English as a Second Language (ESL) · Customer Service
Senior Content Reviewer
Cognizant
Nov 2021 - Jul 2024
2 years 9 months
Lisbon, Portugal
Skills: English as a Second Language (ESL) · Customer Service
Quality Specialist
Uber
Apr 2018 - Jan 2020
1 year 10 months
Lisbon Metropolitan Area
Skills: Customer Support · English as a Second Language (ESL)
Receptionist
Toys"R"Us
Sep 2016 - Mar 2017
7 months
Bordeaux Area, France
Education
Université Victor Segalen Bordeaux 2
Psychology
2014 - 2016
2 years 1 month