Romain C.

For Nexans CORE IT teams, in charge of all ITSM/ITAM activities(design/build/run) + Service Delivery Manager with Service Desk Offshore Partner  Product Owner of Ivanti ITSM with consultants and factory-mode teams.  ITIL4 redesign of Change, request, Incident & Problem processes.  Knowledge governance lead and ITAM deployment owner.  Managed Econocom Morocco delivery teams (Service Desk + L2/L3).  Cross-functional engagement with global IT & Business.

For GrDF DSI, in charge of transversal operational coordination of infrastructure & operation  Responsible for the cross-functional operations management unit for Network/Server/Virtualization infrastructure and technical activities  Co-pilots server operating activities (13 FTEs), service integration (3 FTEs), organization of PRA (2 FTEs) and transversal infrastructure events (Incident, Changes, Problems, Process, Recruitment, Budget)  Manage SLA, OLA contractual commitments with suppliers / Dashboard / reporting  Ensures 24/7 management (qualification, validation, monitoring, organization) of cross-functional changes, incident resolution and coordinates crisis (business teams, delivery, expertise and L2), organizes 24/7 L1/L2 hotlines.  Guarantees the monitoring, implementation and compliance with business and editor expectations.  Operational management of run activities (organization, qualification and planning)  Development and implementation of process changes, incidents and problems for operating activities in Service Now  Contributor to performance improvement plans.  Process design and implementation in ServiceNow  On-duty escalation for all GRDF BU on infrastructure service management.  In charge of action plans implementation following each crisis or P1 incident  Contribution to the economic performance plan.

For GrDF client, in charge of technical and operational coordination teams  Ensure compliance with commitments made to the client (SLA, OLA, service)  Ensure development and implementation of internal controls INCOME.  In charge of operational and client committees.  To guarantee the consistency of applications, change, incident, crisis and configuration management  Operational management of the Grdf perimeter for the daily activities.  On-duty contact for all ENGIE BU on application service management.  Design of the implementation and monitoring of performance indicators through dashboards.  In charge of action plans implementation to improve the quality of services.  Contribution to the economic performance plan

For Global ABS migration Program, in charge of test and development environment delivery.  Responsible for applicative environment delivery with new flows and interfaces (Germany, Austria and France)  Global planning delivery manager for the FR part of the program  Transverse Operation and deployment coordination  Applicative and technical support for testers  Responsible for the global capacity planning of testing platforms

As part of a group compliance audit on user workplace + Process design project on production.  Process and demand management review / design / Implementation for production teams on ServiceNow with quality teams  Driving a whole Active Directory security pre-audit driving about compliance user and technical accounts for infrastructure and applications Definition of new role management and profiling rules for AD, design of a new AD organization  LDAP user and right management audit and process design  Change management and coordination of users migration to their new roles, profiles and organization with application and security access

SPOC for internal Lafarge clients and HCL Provider.  In charge of design, implementation and change management for the European DATACENTER  Definition and implementation for demand management process and project requests  Implementation of a formal process for monitoring and delivery of infrastructure and software platforms to customers  Formalization of capacity planning of the outsourcer HCL for new projects.  Control plans global deliveries. Responsible for compliance with plans of deliveries, dates and content.  Monitoring of the installation process and deliveries to and from HCL.  Design of the collection process and roadmap creation application delivery via a global dashboard  Review of process change management, coordination and planning of operations.

 Preparation, organization and management of DRP exercises / Production of exercise reports and definition of action plans  Market data manager (contracts, audits, compliance exercises, market and provider reporting, cost hunting)  Production budget PMO (€37M) excluding FTE (cycle orders, reporting to management control team, key allocations)

- Process / workflow ITIL design. - Implementation of the industrialization process. - Follow the sun Support organization between Paris, Mumbai and Nyk for clients FO-MO Paris, HK, Tokyo and Nyk. Production support on-call rotations and interventions management - Creation and implementation of KPI application (functional and technical) for monitoring and capacity planning. Production dashboard Implementation. - Management of delivery schedules, validation and production deployment with client teams, MOA and MOE. - Infrastructure application design. - Standardization of monitoring tools (sysload / cacti / test scripts / Tibco / ...) and scheduling (DollarU vs Quartz Scheduler internal) - Process management of incidents and problems administration (Standardization of media communication, tracking the resolutions and action plans)

Team Management - Recruitment and training of staff (Paris & Mumbai) - Implementation of industrialization processes (ITIL) Transition Management - Delivery plans organization and implementation. - Definition of workflow management request (Jira) Design Management - Design the application architecture (middleware, database, storage, DRP) - Definition of technical specifications with the MOA / MOE for application trends - Development and implementation of monitoring systems and automatic recovery (Perl, Sysload, Wily) - Design of processing chains (3000 treatments / day on 20 servers DollarU) Operation Management - Organization of application support teams Lev1-3 IT-MO-FO to Paris, NYK, HK and Tokyo 24/24 5d / 7 Problem & Incident Management - Troubleshooting, action plans definition and implement SLA

- Support level 2-3 on application - Migration processes from internal scheduler to DollarU - Design of distributed processing chains (paris-hk-tok-nyk) on $U - Expertise and Versant Database Administration (500 instances) - Writing analysis scripts, recovery, integrity validation and debugging (perl / shell) - Administration and deployment of WebLogic servers (10 domains) - Validation and deployment of deliveries in test / production

- Support user-MO FO on internal tools - Scheduling of process chains and data transfer - Management of production servers: 20 Patio - Establishment and development of tools (perl, shell, bat), interpretation of logs and i/o files validation & put into production - Management of data flows (real time flows (market flows servers), management and transfer file control and production data (book orders, sending orders, returns executions, etc.) with brokers. - Client portfolios following (integrity check, changes, etc.). - Web Administration (France, England, Spain, USA, etc.). - Market data flow updating and order books database integration.