Romain Gilliard

Senior IT Advisor | IT Strategy

Salaire / Taux journalier

Marseille, France

Freelance, ouvert au CDI

Expertises

Product Management

Langues

Anglais

À propos

Introduction

IT Strategy & Telecom expert with 20+ years transforming enterprise operations at CMA CGM. Led $10M+ global projects including AI-powered procurement optimization and worldwide IP telephony rollouts. Specialized in translating business needs into technology roadmaps, IT governance, and digital transformation for maritime & logistics.

Liens

Expérience de travail

CMA CGM

nov. 2006 - Présent

20 ans

Marseille, France

IS&IT Advisor for Procurement Sourcing Optimization system

oct. 2025 - Présent

1 an 1 mois

Marseille, France

- Steering of the Product Owner activities and management of the relationship with the supplier. - Collection, analysis, and formalization of business needs, as well as providing functional support and coordinating and assisting the team throughout the delivery and testing process. - Focus on daily operations and prioritization within the framework of worldwide tenders and the product backlog. - Management of continuous improvement and definition of changes and new services to be implemented in order to meet business needs. - Collection, analysis, and contribution to the enhancement of data related to products and services, with a strong business focus. - Analysis of data requirements to leverage their potential and support purchasing decisions and strategies. - Consideration of IT governance and contribution to building the product vision.​ - Translate Procurement strategies into an actionable technology roadmap in collaboration with Enterprise Architecture and IT leadership using advanced technologies including Artificial Intelligence. - Facilitate ongoing dialogue between IT and Procurement stakeholders to ensure full alignment and mutual understanding of priorities

IT Europe Subsidiaries Leader Service Owner

nov. 2022 - Présent

4 ans

Marseille, France

Follow-up and advisory IT Projects, Budgets & Contracts non shipping scope : Air Cargo, CCIS, CMA International Mobility Services, CMA SHIPS and CONTAINER SHIPS. Mentoring @ LE PHARE the Social Incubator of the CMA CGM Foundation (6 months)

Head of IT Building Construction

juin 2019 - oct. 2022

3 ans 5 mois

Marseille, France

Stakeholder and advisory Head Office Security review, Exec Boardroom and General Management Workplace, CEO Office scope : Tangram Center, Fleet Center, Le Mirabeau, Zebox. CEVA HQ

Workplace manager advisor

juil. 2016 - juil. 2019

3 ans 1 mois

Région de Marseille, France

Workplace roadmap definition Business need analysis & solutioning Catalog service offer and IT workplace pattern ZE BOX project IT leader

Group Collaborative Services Manager

mai 2012 - juil. 2016

4 ans 3 mois

Marseille Area, France

Collaborative tools and services group development : definition of the "Collaborative Working Environment" strategy, support for business teams in implementation of solutions (customer service, e-Commerce, HR, Legal, Facilities, etc.) Opportunity study (Hosting vs Cloud) and project launches (Intranet Innovation, Instant messaging, Web conferencing, Cloud applications and services, Document sharing, Telecoms, workstation, etc.) Business case and analysis, negotiation, and stakeholder in contracting with suppliers and purchase department

AMOA IT&TELECOMS Project Director

nov. 2006 - juil. 2012

5 ans 9 mois

- CISCO IP Telephony WW Project Director . Scope 150 offices more than 12K users (budget 6M USD) - Jacques SAADE TOWER Company HQ Building construction (3 years) : head of IT (21 projects) report directly to Executive VP and CEO of the group (budget > 4,5M USD)--

Telecoms Advisor Contact Center

AOL TIME WARNER

juin 2004 - déc. 2006

2 ans 7 mois

AOL TIME WARNER - CUSTOMER SERVICE MANAGEMENT EUROPE (HEADQUARTERS) AOL Customer Service ranked No. 1 (Internaute, TechCity, 60 Million Consumers), Best ISP Customer Service (Bearing Point TNS Soffres 2006) - Migration of the existing ASPECT system to AVAYA (>1000 agents, multisite) - Member of the "Incubator" team (brainstorming new AOL services) - Redesign of CTI architecture, CRM interface Conso+, Merlin, ASPECT eWFM interface - Migration of the outbound call campaign solution to VOCALCOM v.NET - Design & implementation of Free Waiting Time (Chatel Law) - Optimization of IVR operations & call strategies with the business (Com, Marketing, Business Analyst - Operational Management) for TV ad campaigns, new offer launches, multichannel processing, etc. - Handling of calls with specific typologies "Repeat Callers", "Junk Calls" - Liaison with suppliers and drafting of requests for proposals - Liaison with AOL International teams

Engineering Support Specialist

Completel

mars 2002 - juil. 2004

2 ans 5 mois

Indirect telephony service management, post-sales support and engineering for telephony services, L2L networks, VPN (FO, DSL), messaging, DNS, and web hosting

Network & Telecoms Consultant

ESR

déc. 2000 - mars 2002

1 an 4 mois

SFR, BOUYGUES TELECOM, ORANGE

Student Internship

High Tech Dvpt

janv. 2000 - déc. 2000

1 an


Formation

Aix-Marseille University

DU

1999 - 2000

2 ans

Aix-Marseille University

IUT

1997 - 1998

2 ans

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