Romain Nicod

Responsible for bi-directional feedback and data loops between Product Teams (Consensys Staking, MetaMask Institutional, MetaMask) and Customer Success BU (SRE, SOC, NOC, Technical Support, HelpDesk, Community). Driving QBRs for these products. Ownership of Insights generation pipeline for Consensys Product Teams

Incorporation of the entities: Not-for-profit (501c3) in the USA and For Profit corporation in Canada ● Seed fundraising initiation (500k usd dollar grant). ● HR department creation and management (hiring, onboarding, policies, compensation, wellbeing, inclusiveness, …). ● Startup governance and operating model design and implementation. ● Contribution to strategy and vision of the company.

For the Data Management channel, PM and acting as Scrum Master. Responsible of the delivery team (14 people). Activities involved: * Resource allocation forecast * Department project portfolio management * Product Backlog management * Build of the sprint roadmap * Department financial control (OPEX & CAPEX) * Management of 2 remote teams (UK & Israel) * 3rd party /consultancy management * RFP and contracting Some Achievements: * Selection, Deployment and handover to Live Operations of Tableau Server (including High Availability feature) globally. * Selection, contracting, deployment and handover to Live Operations of SAS Analytics * Delivery of ETL frameworks (Alerting & Monitoring, Data Reconciliation) * Reduction of ETL jobs run duration from 15 hours to 4 hours. * Deployment of SMS as a new eCRM channel (Adobe Campaigns) * Definition and implementation of server/OS patching and backup strategies

Product Owner on global and multilingual websites. Some achievements: Marketing / BI * Migration of the Affiliation platform * Definition of a product-related customers segmentation approach. Front-End: * Casino Website redesign Payments & Fraud: * Addition of payment methods * Third party Fraud solution implementation (Iovation)

Evolutive and corrective maintenance of the french public healthcare internet portal (www.ameli.fr) Project Management of websites development (www.lassurance-maladie-recrute.com and www.ameli-sante.fr) Project Management of websites redesign (www.sophia-infoservice.fr anf www.risquesprofessionnels.fr) SEO coordinator for the whole Internet Department. Activities involved: * Reporting and analytics (Google Analytics, Omniture, AT Internet). * Detailed functional specifications writing. * Story boards conception.Quality * Quality Plan definition. * Websites/webservices maintenance and hosting SLA negotiation * QAs & UATs coordination. * Support to internal backend users (network of 200 contributors)

Part time /student job to subsist to studies-related expenditures * Diagnose defects on customers hardware or configuration. * Guide customers to configure Internet connections. * Plan technicians interventions. * Monitoring/Supervisory network infrastructures.