Rominda Omie Tamayo

iPromo has been listed on the Inc.5000 Fastest Growing Companies list for the last 3 years, 2021-2023. As well as our industries 2022 ASI Top 50 Best Places to Work list. Our leadership team and staff have worked hard to build a great culture. We believe in our team members and their growth, knowledge, experiences, and the balance it takes to be a rock star at work and at home. We believe in strengthening our communities and giving back. We believe in value-based leadership and living them day to day

Work with top-rated freelancers in Upwork! We are a group of highly skilled and talented people with years of experience working with diverse clients and customers in BPO, Shared Services and Call Center. We specializes in remote and online services for our clients mainly in the Upwork marketplace. We provide quality and excellent service in the field of HR (US CompenBen, Payroll, Data Management) End to End Recruitment (Sourcing, Job adverts, Interviewing, Screening, Assessment, On-boarding, Product/Service Training to Off-boarding) Project Management, Customer Service (Inbound, Outbound, Email& Chat Support, Administrative, Data entry and Management work) Writing (blogs, forums, content writing) Collections, Medical, Legal and General Virtual Assistant tasks, Lead Generation and Sales. We treat your business as ours - with accuracy, high quality and according to your time frame. We understand that it is imperative for our clients to be successful. Our goal is to be your extended partner for your remote work so you can expand, function and deliver to your customers with exceptional delivery.

Offer sound financial solutions for savings and protection Medium to long term investment Licensed Life Insurance Agent

Skills: Recruiting · Strategic Sourcing · Interviewing · Recruitment Process Outsourcing

Koala Customer Service is a Vancouver-based group of vertically-integrated E-Commerce. The group of companies is fast-growing and plans to add more locations and businesses across Canada and the United States. We help our employees grow and become excellent Call Center Agents. Key Responsibilities Head of Recruitment Spearheaded and streamline all recruitment activities Source and recruit candidates by using Job portals, databases, social media etc. Screen candidates resumes and job applications. Arrange and conduct interviews using a reliable recruiting and selection tools/methods to filter candidates within schedule. Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes. Act as a point of contact and build influential candidate relationships during the selection process. Promote company’s branding as the best place to work - offering full time, permanent work from home in a dynamic and corroborative environment, and who would like to grow long term with the business.

Timesheet & Attendance (Including Paid/Unpaid time off request), Holidays, and OT approval, Annual review, Onboarding (including background check), Payroll report - timesheet, additional pay, deductions, etc...Data Management (updating employee's record), Approve changes in employee's profile, pay rate, position, Termination (including computation of last pay), Attend to all HR-related concern such as Benefits (401K, health plan), W4/tax forms, Verification of employment.

Point of contact for all HR-related concern. Manage all HR administration including recruitment, on boarding of new employees, making sure paperwork is filled out policies are signed, etc. handled the termination and or resignation of employees and closing out of employee profiles in the payroll/HR software. Payroll report by providing accurate time sheet report, follow up on time cards is expected. Correcting missed punches etc.

Fulfilling Staffing needs remotely for a US staffing company. -Manage email notifications of on call jobs -Accept positions through online portal -Notify and call out open position via online system within exclusivity staffing time -Log positions once filled in ZOHO system -Send authorization and booking reminders to candidates -Be able to call / answer calls from Call Center as needed by telephone if portal can not accommodate request -Reporting and admin tasks

Seasonal Surge Annual Enrollment. Recruiter for Sales and Customer Service Rep. BroadPath is an industry leader for remote teams in the healthcare sector. Our experienced associates, technology, and processes help to ensure our projects are successful. We are always looking for ways to not only improve our clients experience and earn additional projects but more importantly we are committed to improving our employees experience with BroadPath. CONNECT WITH ME TODAY! I am connecting great talent with remote work opportunities in Health Care. Email: [email protected] Phone: 520.428.2649 BroadPath Healthcare Solutions: http://www.broad-path.com/

• Succes and Pearl Transit provide many services on behalf of government entities. Services includes providing transportation, work skills and placing jobs to help low income and people with disabilities in areas covered by the program. • Tasks requires processing proposals on behalf of several of our related business entities, which provide different services to government and private customers. • Complete administrative tasks, take and make outgoing sales-type calls. • Process clients need with transportation service, job coaching and employment • Work on written technical proposals, preparing correspondence, and administering a phone based tests to clients in order to qualify them for our free help.

Process and hire high quality freelancers for on-site and remote work. Work closely with CEO, Business Manager and Unit Managers to fulfill recruitment and hiring needs Recruitment, Hiring, Induction and On-boarding Worker's performance review in weekly, monthly, quarterly basis Document and file appropriate forms or workers

Recruiting for the following roles; Virtual Assistant Solutions, Bi-lingual and Multi-lingual Skills, Back End Support, Customer Support, Technical Support Web Development, Web/Graphic Design, Transcription and Translation, Search Engine Optimization, Social Media Marketing, Medical Assistant, Real Estate Support Operational support and Project Management Provide end to end recruitment & Administrative support Source, Screen, Interview, Assessment and Endorsement for final interview Manage Calendar and Coordinate Interview schedules Orientation and On-boarding of newly hired contractors Train newly hired HR – Recruitment Executives

Point of contact (Emails, Calls), Manage calendar, make travel arrangements and determine consulting rates based on client location, project and contract requests to CEO, US Enterprise & SOA/ESB, BPMS & Portal Architect.

 Provide key support to Recruitment Consultants and the wider recruitment team in completing designated recruitment activities within agreed time frames  Post job advertisements to nominated sourcing channels  Booking interviews, video conferences, assessment centres and other recruitment events  Organizing certified skills testing, CV screening, visa checks and database management  Offer letter production and on-boarding  Adhere to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes  Identify opportunities for, or contribute to, developing continuous improvement and innovation in the recruitment delivery process.  Delivery of administrative duties to the HR Director, HR Manager, Shared Service and Finance (Weekly Reporting includes new hires, open jobs with time to fill as agreed on SLA/KPI, Monthly reporting such as placements, leavers, jobs created, diversity and retention metric).  Auditing / Quality check in Taleo for month end placements.  Satisfaction survey for hiring managers, successful and unsuccessful candidates.  Weekly Open jobs and Internal Opportunities.  Be the first point of contact for all administrative process questions and escalate to appropriate resource as required:  Provide support to Recruitment Consultants in the management of candidates as required  Ensure accurate and up to date information is recorded on the database candidate profile and candidate has been moved through appropriate workflow activity stages  Manage candidate applications and employee referrals, ensuring all applications are acknowledged (e-mail or phone) and action accordingly  Manage or assist with development and implementation of candidate initiatives such as candidate newsletters, marketing campaigns, and sourcing strategies

 Directly reported to the Director and represented the company in general operations.  Developed strategies and process improvement initiatives to strengthen client relationships  End to end recruitment cycle from sourcing, screening, scheduling and coordinating interviews, selection, contract and work-pass application, administration support, orientation, on-boarding, training, and pre-employment requirements.  Managed the recruitment operations by planning and implementing policies, processes and procedures in developing and further improving the organization.  Channel Management  Lead generation  Proactively sourced for local clients’ demand for niche requirements  Monitored compliance of standard operational procedures in recruitment operations  Manager-in-Charge for ACRA (Accounting Corporate Regulatory Authority)

 HR support to counterparts and key account holders across the business, including Compensation, Benefits, IOM (International Org Management), Data Management, Payroll, Reporting and Ad hoc duties as assigned.  Spearheaded and migrated HR processes for Compensation and Benefits (Medical and Life insurance)  Administered Educational assistance program, Executive Financial reimbursement, Relocation expenses, Cash pay unit and Employee Share program.  Initiated Cross-training process to ensure system backup.  Shared knowledge to both external and internal clients by taking part in calibrating processes across business units.  Maintenance of day-to-day claims processing and administration of self-insured funds (employee health, insurance and welfare). Assure accuracy and accordance of SLA. Work-with Senior Consultant and Manager of Welfare and Benefits in US Counterpart and liaising with vendors and Treasury.  Implemented and provided cost center assignment for invoices of relocated employees, process expense payment under company’s standard procedure and guidelines. Work closely with AP (accounts-payable) for payment statuses or vendor inquiries.  Audited and processed Educational assistance reimbursements, sent reports and maintained Bi-weekly payment, as well as quarterly and annual reports for HR statistics  Administered Executive Financial Planning for Managerial Circle  Executed Long Term and Short Term Incentives transactions and computed Cash Performance Unit and Administered Employee Share Program (CPU and ESP) using UBS portal for global managerial circles, regional and global employees  Assisted, trained and provided support for employees using the internal HR System (HR Direct/Intranet portal, SRT, CRM, GHR)

 Managed escalation for employee's benefit and claim -related concern.  Acted as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Centre.  Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.  Provided the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.  Implemented internal control measures and perform compliance testing to ensure that processes meet business controls requirements.  Coordinated cases and requests to subject matter experts and designate to process owners (Health care, pension, payroll, welfare...)  Managed welfare-related cases for active employees and retirees (POA, Beneficiaries, Life insurance, and Social security correspondence).  Executed HR admin procedure for filing FMLA and LOA.  Maintained Service Level Agreement (SLA) and/or Internal Measures for the processes handled  Documented monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics  Served as back up resource for other service owners as needed  Conducted Root Cause Analysis (RCA) for any service delivery upset or misses  Identified work process improvements and issue prevention  Maintained personnel data and changes in SAP (PA20, PA30, PA40) Recipient: IBM Bravo Award for HR Delivery

Best Western International Hotel Reservation (account) (September 2005 – July 2006) • Filtered and Corrected sales agent’s reservation error • Provided coaching and transition bay/training for new sales rep. • Answered property inquiry and contact center escalation. • Handled special programs and packages, Small and large groups bookings, after-hours support if other department is close (Customer care and Groups). • Dealt with general concern about policies and procedures from general reservation, property owners, travel agents, to International reservation. • Answered fax and e-mails booking transaction. Sales Reservation Rep (January 2005 – September 2005) • Answered inbound inquiry calls and convert it into sales (Initially US & Canada property then escalated in Int'l reservation) catered for business and leisure travelers • Negotiated discounts and special programs for travel agents, employees, corporate, and frequent guest. Increase sales conversion by turning inquiries and shoppers to book in hotel branches worldwide. Nextel Telcom (account) Customer Care Representative February 2003 – January 2005 • Answered inbound calls promptly and in accordance with established call-handling procedures, inquiries for its product and services, provides information in customer’s account, handles modification, as requested, activation, trains and help customers, explain bills and charges, trouble-shooting, add-on and/or deleting of features and Up-sales. Enhanced customer relationship through identification of customer needs/ opportunities and resolved their issues in a timely manner, dedicated in first call resolution

Generated membership sales through professional contact skill, Introduced treatments, package, membership and services to potential clients through prospecting, referrals, and guest inquiry. Maintained good customer relation. Reported directly to the general manager. Achieved quota sale by introducing new ideas on products and promotions. Contacted entertainment managers and talents for company branding, promotion, and segments on TV shows. Dealt with corporate brand managers for ex-deals and potential sponsorship for events.