Ronald Nounahon

- Installation of HP DL , BL and DELL servers (Windows, Unix) - Installation and Configuration of Openldap server with Autofs - Analyzes and resolves problems associated with Linux and Windows operating system's servers - Linux performance tuning & troubleshooting, identifying and resolving contention in CPU, memory, networking, disk I/O - Manages user access to, systems, servers, and files - File System and Disks and logical volume Management - Installation of virtual machine and configuration of failover Cluster to make virtual machines fault tolerant on Microsoft Hyper-V - Update and Upgrade of Linux and Windows Operating Systems - Management and Migration of Microsoft SQL Server databases - Assistance in administration of domain controllers, Exchange servers - CIS benchmark Application and Review - Management of Vulnerabilities on Windows and Linux Systems by respond to critical security events raised by Qualys and Nessus Tenable systems and take corrective measures - Incident resolution through Helpdesk application (Remedy) - SolarWinds Orion Management (monitoring servers CPU, RAM, DISK, Application, and availability, creation of SMS or email alerts and servers performances reports) - Contributes to and participates in project start-ups, including IT systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the IT systems - Update of technical documents and procedures - Providing third-level Support

- Creation of users’ accounts on EPPIX and CARES - Updating of all subscribers information in EPPIX Billing System - Correction of errors in CDRs - Reconciliation of CDRs files - Creation of postpaid and prepaid subscribers in EPPIX Billing system - Updating of Exchange Rates Currency on Rater GUI - Registration of SIM card in EPPIX Billing system - TADIG validation - TAPIN and CDRs file processing - Billing of Postpaid subscribers on monthly Basis - Extraction and sending of invoices on monthly Basis - Implementation of new services and pricing rules - Monitoring and improvement of Billing and Mediation (Inter-MediatE) processes - Management of the accesses, passwords and GESCOM users rights - Scripting shell for task automation - Creation of new changes request through HP Service Manger - Resolution of incident through HP Service Manager - Monthly and Daily reports

- Installation of computers, printers and other ICT related devices - Troubleshooting of computers, printers, related software and Internet problems - Assist Headquarter team in installation and upgrading of software - Manage the IT setup for new employees including laptop configuration; printer driver installation; Microsoft Suite installations; and any other setup tasks as needed - Support users in backing up and restoring their files, as well as in virus detection, removal and prevention - Providing support in conferencing and audiovisual equipment as and when requested - Configuration of Outlook Anywhere on Users Laptop and ActiveSync for Mobile - Investigate, research, and troubleshoot IT-related issues and users connection to UNAIDS intranet and to ERP - Providing first-level support that includes receiving, processing and logging service requests Ensure all program laptops, office printers, security cameras, and other IT devices remain functional - Installs, configures and maintains system hardware and software components - Troubleshoots software applications such as Microsoft Office and operating systems including Windows 7 and Windows 10 - Diagnoses and resolves end-user network or local printer problems, e-mail, Internet, dial-in, and local-area network access - Participating to the following projects : * GOOGLE CLOUD, * OOFICE 365 CLOUD , * SMART Desktop

- Team lead on a project of Deploying kaspersky antivirus 2010 on 50 workstations and Installation of firewall/proxy on IPCOP - Deploying & maintaining Linknet Africa Network: Administration of DNS,DHCP & Active Directory on Windows server 2003 Creation and management of users accounts and groups Apply OS patches to user computers - Management of intranet of Presidency of the Republic: Creation and Management of users accounts Managing of domain controllers & mail server backups Administration user rights and access on files server - Technical lead on a project at CNCB (Conseil National des Chargeur du Bénin) : Set Up of a domain controller on Windows server 2003, Configuration of Group Policy Object, Set up and Configuration of Exchange Server 2003 - As a personal project : Set up and administration of a domain controller on Debian lenny 5 Installation and configuration of Samba & DNS server(Bind9) and DHCP Server (DHCP3-Server) - Set up and administration of Zentyal Server as Gateway and DC