Ronnie -

Community Lead

Salary / Daily rate

London, UK

Freelance, open to permanent contract

Remote only

Skills

Customer CareBlockchainCommunity ManagementCustomer Success

Languages

EnglishSpanish

About me

Intro

Community growth strategist with 10+ years building thriving communities across blockchain, healthcare, and tech startups. Expert in CRM optimization, multi-platform engagement, and driving measurable growth for emerging technologies. I transform communities into powerful business assets through strategic planning and data-driven campaigns.

Links

Work experience

Community Lead

Qubic

Jun 2025 - Present

1 year 5 months

United States · Hybrid

As the USA Community Lead for Qubic, I focus on building, managing, and growing Qubic’s presence in the United States. My responsibilities include: * Leading regional community engagement across platforms like Discord, X (Twitter), and Telegram * Organizing USA-focused campaigns, events, AMAs, and online meetups * Supporting user onboarding and education specific to the U.S. crypto audience * Acting as a bridge between the U.S. community and the global Qubic core team * Promoting Qubic’s values, updates, and ecosystem developments within the region * Identifying local trends and opportunities to expand reach and engagement * Coordinating with other regional leads to align community efforts globally This role strengthens Qubic’s footprint in the U.S. and ensures the community remains informed, active, and aligned with the project’s vision.

Client Success Manager

Clipboard Health

Sep 2023 - Present

3 years 2 months

Remote, OR 97458, USA

Experienced Customer Experience Manager in the healthcare staffing industry, with a strong focus on operational efficiency, client relationship management, and business growth. At Clipboard Health, a healthcare startup, I leverage CRM tools such as Salesforce and Zendesk, alongside my Python programming skills, to solve technical challenges, streamline workflows, and optimize operations. Skilled in strategic planning, problem-solving, and data-driven decision-making, I am dedicated to ensuring client satisfaction and building sustainable partnerships with healthcare facilities. Passionate about delivering exceptional experiences and fostering collaborative success within the healthcare sector.

Community Manager

HENI

Aug 2021 - Jul 2025

4 years

London, UK

Successfully managed and grew communities in the field of blockchain technology. Proficient at communicating at both technical and customer-focused levels. Represented Damien Hirst while working on behalf of HENI.

Investor

Self-employedFreelance

Jun 2016 - Dec 2021

5 years 7 months

Mexico City, CDMX, Mexico

Developed proficiency in chart analysis. Travelled to Mexico and supported myself through investment returns.

Talent Manager/Co-Founder

Hitstart YouTube

Jan 2013 - Jan 2016

3 years 1 month

London, UK

Co-founded a multi-channel network in collaboration with Creators MCN to support YouTubers in the gaming genre. Provided assistance with SEO, copyright disputes, community building, and content creation consulting.

Talent Manager

Creators YouTube MCN

Jan 2013 - Jan 2015

2 years 1 month

London, UK

Leveraged personal experience as a YouTuber to join Creators YouTube MCN as a full-time employee. Assisted YouTube creators with various issues, including SEO, copyright disputes, community building, and content creation consulting.

Security Officer

G4S

Jan 2012 - Jan 2013

1 year 1 month

London, UK

Led a team responsible for securing Olympic and Paralympic athletes and their training areas. Provided security for Lord Coe during his visits to the main training arena for runners. Acted as a covering radio controller, handling emergencies and inquiries.

Corporate Security Officer

Advanced Security

Jan 2012 - Jan 2013

1 year 1 month

London, UK

Successfully fulfilled duties as a corporate security officer, including lone guarding, team guarding, and vehicle and personnel searches. Issued passes, investigated theft cases, and collaborated with upper management to implement security-conscious policies.

Charity Fundraiser

Spring Personnel Limited

Jan 2011 - Jan 2012

1 year 1 month

London, UK

Collected funds for various charities, including the British Red Cross, NSPCC, and Save the Children. Utilized telephone communication skills to secure credit card and direct debit donations.

Data Entry Clerk

The Listening Company

Jan 2009 - Jan 2010

1 year 1 month

London, UK

Collaborated with the sales department as a data entry clerk, ensuring accurate input of sales information into company databases.

Security Supervisor

SUPREME O GLAZE LIMITED

Jan 2006 - Jan 2009

3 years 1 month

London, UK

Managed on-duty security officers and conducted regular patrols to maintain a secure environment. Implemented effective security measures and upheld high morale within the team.

Manager

Anglian Home Improvements Formerly Anglian Windows

Jan 2005 - Jan 2006

1 year 1 month

London, UK

Demonstrated exceptional sales and leadership skills as a canvasser, eventually progressing to a managerial role. Generated customer interest in home improvements and oversaw operations.

Shop Manager

The Outdoors Shop

Jan 2001 - Jan 2005

4 years 1 month

London, UK

Progressed from a shop assistant to a managerial role, overseeing stock management, hiring, shop design, scheduling, and billing. Consistently met sales targets and provided exceptional customer service.


Education

Amazon Web Services

Artificial Intelligence

2023 - 2023

1 month

Google/Coursera Python Automation Certfication

Information Technology

2020 - 2020

1 month

BloomTech

Computer Programming

2019 - 2020

1 year 1 month

Vanderbilt University

Vanderbilt University

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