Rudi Pletes

Senior Quality Program Manager

Salary / Daily rate

Hum, Croatia

Freelance, open to permanent contract

Skills

Project Management (PMO)

Languages

CroatianEnglish

About me

Intro

Quality Program Manager & PMI-ACP with 15+ years leading software projects and PMO operations in automotive and tech industries. Led teams of 15+ project managers, delivered custom solutions for 150+ FTEs, and implemented agile frameworks reducing deployment time significantly. Specialized in stakeholder management, process optimization, and driving organizational transformation.

Links

Work experience

Rimac Technology

Sep 2022 - Present

4 years 2 months

Zagreb, Croatia

Quality Program Manager

Apr 2025 - Present

1 year 7 months

Zagreb, Croatia

PMO Process Manager (Operations Strategy & Planning)

Sep 2022 - May 2025

2 years 9 months

Lun, Croatia

Skills: Professional Skills · Stakeholder Engagement · Project Teams · Methodology · Communication · Subject Matter Experts · Vendor Management · Problem Solving · Budgeting · Project Leadership · Presentations · Automotive · Project Metrics · Interpersonal Skills · Business Strategy · Teamwork · Passionate about Work · Relationship Development · Team Management · IT Projects · Computer Science · Performance Motivation · Strategic Thinking · Leadership · Project Management Office (PMO) · Stakeholder Management · Organization Skills

KING ICT

Nov 2015 - Oct 2022

7 years

Zagreb, Croatia

Head of SW Project Management department

Oct 2021 - Oct 2022

1 year 1 month

Zagreb, Croatia

- lead 15 FTE project managers in matrix organization, - act as a Project Management Office (PMO) for software projects, - support organization of 150FTE's delivering custom-made software solutions for external customers, - recruit, hire, evaluate, develop, and engage high performing project managers, - conduct regular 1:1's and team & performance meetings, skip-level meetings, and team building activities, organize training and education for PM's etc., - control project finances (regular plan and review of project cost/revenue/gross margin and variance), - lead, create strategy, develop plans, communicate plans across the company, - cooperate with customers, executive management, sales, functional management (development, business analysis, testing), controlling and HR, - plan the need for external staff within business unit, - design contractual obligations with customers and vendors, - support invoicing, purchase orders, contract management etc., - drive changes/initiatives within the organization.

Senior Project Manager

Jan 2019 - Oct 2022

3 years 10 months

Lun, Croatia

– leading multiple large-scale, custom-made software projects, – using PMP framework for managing overall project deliverables and Agile (Scrum/Kanban) working principles for organizing development teams and their work, – while serving teams, actively acting within Program Manager, Scrum Master and Product Owner role, – utilize empathy and knowledge of personality types; influence stakeholder’s expectations, – taking care of contractual obligations, organizational aspect, working norms and people's personal needs, – coordinating different development teams in order to support customer’s specific business goals, – introducing JIRA system and implementing working processes and metrics for multiple development teams, – performance improvement, – developing strong relationships and build trust internally and externally with stakeholders of diverse personalities, – mentoring and coaching, – influencing and negotiating in an environment where this role may not directly control resources, – experience and ability in accurately and objectively evaluate complex project risks and issues, – invoicing, cost and revenue planning, management reporting, managing subcontractors etc.

Product Owner

Nov 2015 - Dec 2018

3 years 2 months

Zagreb, Croatia

– leading different agile project teams using Scrum/Kanban/XP practices, – forming/introducing new development teams, – prioritizing product backlog, – coordination of working activities between different development teams and other stakeholders, – optimizing working processes, – analyze and improve development team and individual’s efficiency, overall satisfaction, motivation, need for education, etc., – taking care of team member's professional path (together with Functional Manager, Project Manager, Technical Lead, Scrum Master and team member), – engaged in planning team resources in order to deliver service/product according to the project plan, – introducing new team members (tracking and evaluating new team member's skills and team adoption), – mentoring and coaching new team members, product owners, scrum master, project managers, – moderate regular internal and external workshops and meetings, – help solving critical internal and external communication barriers, – planning vacations; organizing overtime working environment, ... – organizing team buildings and other social activities in order make development teams grow faster, planning, dashboard analysis, regular and ad-hoc reporting.

IT Service Manager

Erste Group Card Processor d.o.o.

Mar 2011 - Jul 2015

4 years 5 months

Lun, Croatia

– maintain business contacts and provide presales/consultancy services to domestic and international customers, – manage relationship with Telecom operators, – regular communication with Account Managers, Project Managers, Development Division, Operations Division, Risk Management, Procurement, Management, vendors, customers and 3rd parties like MasterCard, Visa etc., – presentation of new potential services, presenting process or service improvement and regular incident reporting to the Management Board, – in charge of implementation of investment justification process, creation of procedure and templates, process improvement, – change request initiation, project management, analysis update in line with business and technical needs, evaluation of financial/project investments (BC/CBA), verification, – Design, Implementation and Continual Service Improvement: Telco vouchers and SIM, Loyalty, Contactless Mobile Payments (NFC), Contactless, ecommerce payments (3D secure), Chargeback, authorization and other payment services, – weekly, monthly and yearly SLA monitoring and reporting to the Management Board and Customers, – continual Service Improvement in line with market needs, technical advancements and obligations prescribed by the regulatory authorities (PCI DSS, MasterCard, Visa, National Bank, ...), – preparing and providing internal and external educations in domain of card business and Project/Investment justification (BC/CBA), – implementing internal business processes and Document libraries on SharePoint platform, workflow definition, documenting changes, – creating offers, contracts, procedures, process workflows, analyses, education materials, presentations, reports and other documentation for internal and external use.

SW Sales Representative

TIS-Objektni informacijski sustavi Ltd.

Sep 2008 - Dec 2010

2 years 4 months

Lun, Croatia

– organizing and preparing presentations of firm’s services and custom-made software products, – market analysis and acquisition of new clients, – identifying Customer's business needs and providing consultations, – document/Content Management on Microsoft SharePoint platform, – designing and monitoring sales process, – standardization of documents and defining processes within Sales department, – communication with Customers, Technical Department, Principal and Distributor, – reporting superiors on the progress of the sales process and open initiatives, – perform the primary duties of Sales/Marketing liaison to the principal Microsoft Croatia.


Education

University of Zagreb / Sveučilište u Zagrebu

Doctor of Philosophy - PhD

2020 - Present

6 years 9 months

University of Zagreb, Faculty of Economics and Business

Master of Business Administration (M.B.A.)

2013 - 2016

3 years 1 month

University of Zagreb, Faculty of Organization and Informatics

M.A.

2002 - 2010

8 years 1 month

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