Ryad CHIHAOUA
Digital Transformation Consultant
Salaire / Taux journalier
Lille, France
Freelance
Expertises
Langues
À propos
Introduction
Digital Transformation Consultant specializing in Salesforce CRM with 3+ years managing enterprise implementations for 1,500+ users. Expert in business process automation, Agile project management, and stakeholder alignment across sales teams. Proven success in streamlining operations and delivering measurable CRM performance improvements for B2B organizations.
Expérience de travail
Salesforce Project Manager MOA
Business France
sept. 2024 - sept. 2025
1 an 1 mois
7620 Paris, Danemark
• Provided second-level business support for over 1,500 CRM users through EasyVista, ensuring operational continuity. • Wrote detailed user stories in Azure DevOps for new features and bug resolution, aligning development with business needs. • Coordinated user acceptance testing (UAT) and managed biweekly release cycles in an Agile/Scrum environment.
Norauto France
août 2022 - août 2024
2 ans 1 mois
Villeneuve-d'Ascq, France
Salesforce CRM Project Manager – B2B
sept. 2023 - août 2024
1 an
Villeneuve-d'Ascq, France
-Gathered and prioritized requirements from the sales teams to improve CRM performance. -Drafted detailed functional and technical specifications aligned with business objectives. -Configured and tested Salesforce before each deployment to ensure system reliability. -Led project meetings and steering committees, aligning stakeholders across departments. -Managed testing and UAT phases, ensuring smooth rollouts of new features. -Conducted training sessions for sales teams and supported adoption of new tools. -Analyzed sales data to support commercial strategy and decision-making. -Used GitLab for release management and version control.
Salesforce Administrator
août 2022 - août 2023
1 an 1 mois
Villeneuve-d'Ascq, France
-Automated business processes to streamline repetitive tasks and improve efficiency. -Defined data architecture, ensuring proper data storage, access, and quality controls. -Designed and maintained dashboards and reports for business insights. -Supported change management by assisting users with system updates and new functionalities. -Troubleshot user issues and contributed to continuous system improvements.
Research Analyst
Auchan France
sept. 2021 - juil. 2022
11 mois
Villeneuve-d'Ascq, France
-Created and updated business dashboards using Google Data Studio and QlikView. -Provided KPIs for operational performance and commercial campaigns. -Modeled datasets and wrote SQL/BigQuery queries on Google Cloud Platform for data analysis.
Youth Camp Leader
Mairie de Villeneuve D'Ascq
juil. 2021 - juil. 2021
1 mois
Villeneuve-d'Ascq, France
-Led activities and supervised teenagers (13–16 years old) in a summer vacation camp. -Fostered group dynamics and ensured a fun, safe, and engaging environment.
Access Developer
Laforêt France
mars 2021 - juil. 2021
5 mois
59200 Tourcoing, France
-Designed and developed a business database to support the agency’s transaction activity. -Built a user-friendly querying tool using forms to interact with stored data.
Visual Basic Developer
SEREINO GESTION
nov. 2020 - mars 2021
5 mois
Villeneuve-d'Ascq, France
Developed a desktop application to manage the company's real estate assets using VBA.
Formation
Trailhead by Salesforce
2021 - Présent
5 ans 4 mois
Nexa Digital School
Master 2 (M2)
2024 - 2025
1 an 4 mois
Nexa Digital School
Master 1 (M1)
2023 - 2024
1 an 1 mois
Nexa Digital School
Bachelor 3
2022 - 2023
10 mois
IUT C ROUBAIX
Dut
2019 - 2022
2 ans 11 mois
University of Lille 1 Sciences and Technology
DUT génie électrique et informatique industriel
2019 - 2019
4 mois
University of Lille 1 Sciences and Technology
Licence
2018 - 2019
2 ans