Saad ABOUKASSIM

Global Cybersecurity & Infrastructure Governance ServiceNow CMDB/CSDM/ITSM – Product Ownership & Data Governance IAM, Zero Trust & Privileged Access Cloud Security (Azure) & Security Tooling Integration

ServiceNow CMDB - CSDM - Data governance - Integration - Configuration management Security (Vulnerability management) Project Management Data migration Agile environment

Management of various security projects : Vulnerability management (Qualys) ServiceNow integration Deployment of Cloudflare WAF solution Deployment of Zscaler Deployment of Tanium Firewall Rules Configuration MFA multi factor authentication Configuration Management (International environment)

IT Asset Management - Service Now (CMDB, automation, process, CSDM, integration, Configuration Manager) Vulnerability management and IT tech debt Data migration Project Management Obsolescence (Technical Debt) Data Governance Smart energy (International environment)

Obsolescence program IT Project Management / PMO Datacenter and Cloud migration Network Infrastructure upgrade Mobility Windows upgrade ServiceNow SPM

Technology Advisory for Financial Services: - IT Strategy - IT & Cloud Transformation - IT Operating Model & Organizational Structures

- Designing functional and technical Network solutions adapted to the client’s needs (WAN, LAN, MPLS, Security, ...) - Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved. - Project management: monitoring the implementation of the project, tracking project KPI, planning and insuring customer satisfaction.

Designed and developed a web-based application utilizing HTML, CSS, PHP, MySQL, and JavaScript, ensuring functionality and user-friendly interfaces. Created comprehensive test cases and conducted rigorous quality checks to maintain high application performance and reliability. Logged, prioritized, and resolved technical issues efficiently, escalating complex problems to upper management when necessary.