Sabrina Ouargli

- Designed and delivered personalized healing services, adapting offerings to meet diverse client needs with empathy and insight - Independently managed a healing business, and drove client acquisition, honing problem-solving, strategic planning, and self-management skills

- Handled all Dubai office, local and international events such as Roadshows, Tradeshows, FAM Trips, business travels and meeting events - Implemented new company’s global program (VITA) to the Middle East & Africa regions from start to finish - Pro-actively supported, managed and supervised all sales and marketing activities and teams - Assisted clients and member hotels with special queries and requests - Ensured timely tracking of all marketing campaigns and client databases - Supervised and pro-actively participated in the database migration from the old system unto SALESFORCE

- Joined the project at the Pre-Opening stage and was part of the initial events’ team taking the hotel to its Grand Opening - Pro-actively analyzed and followed up on incoming business leads as well as solicited new accounts to meet and exceed revenue goals - Handled and coordinated large amount of events such as internal & department events as well as client events’ - business meetings, conferences, engagement parties, weddings, anniversary celebrations, birthdays and fairs - Closely monitored all events and resolved any upcoming concerns/issues to ensure events’ success and client satisfaction - Partially assisted and coordinated group arrivals related to the events - Developed and nurtured strong client relationships and achieved high client satisfaction rate - Worked in accordance with budget guidelines when quoting for business, although taking in account the flexibility margin when needed to “close business” - Monitored, handled and processed events’ billing/payment procedures according to accounting standards - Created and tracked event reports - Conducted client site inspections

- Coordinated within the sales team as well as with other departments, and higher management to meet customer needs - Collaborated closely with sales executives and managers to drive customer service initiatives, achieving sales goals and increasing feedback scores - Prospected potential clients, prepared agreements and coordinated events’ and stay details - Acted as the right hand on all the events from start to finish - Assisted the Director of Sales with training and development of new and existing sales team members on product knowledge, company procedures and sales and events client acquisition strategies - Created, maintained and updated all active files, databases, agreements and SOPs - Conducted onsite show-arounds with a high client conversion rate

-- Organization and Information Systems Division -- ​ - Gathered, analysed, documented business and technical requirements from both formal and informal sessions and validated the needs of business stakeholders - Conducted interviews with key business users to collect information on business processes and user requirements - Collaborated closely with developers to implement the requirements and provided necessary guidance to testers during QA process - Managed testing cycles - Mapped current processes and offered recommendations for improvement - Implemented client training (business and technical) and supervised software integration on client’s site - Prepared detailed reports for senior management

-- Healthcare Industry -- - Collaborated on all stages of the systems development lifecycle, from requirements’ gathering to production releases - Facilitated and arranged conference calls, JAD Sessions, and business interviews with stakeholders and end users - Enhanced existing systems based on business needs - Utilized problem-solving skills to analyse and resolve issues that affected business operations and goal achievement - Executed SQL queries to test back end data validation of DB2 database tables against business requirements - Managed testing cycles, including test plan creation, development of test scenarios and scripts and supporting of user acceptance testing - Conducted end users’ training sessions - Utilized HP Quality Center for defect tracking