Sadek Jaffal

• Developed AI applications for OCR/HTR, digitizing over 15,000 maintenance documents with >85% accuracy. • Implemented computer vision system to automatically identify 40,000 mechanical parts (>90% accuracy). • Built an AI chatbot using BrowserUse AI, embeddings, and LLMs to automate retrieval and synthesis of internal information across multiple sources.

• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. • Correctly calculated inventory and ordered appropriate supplies. • Reconciled cash and credit card transactions to maintain accurate records. • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant. • Developed, implemented, and managed business plans to promote profitable food and beverage sales. • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. • Developed unique events and special promotions to drive sales. • Tracked daily sales transactions and invoices for accurate and updated financial reporting. • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assisted in data collection, preprocessing, and analysis using Python and Power BI. Developed interactive dashboards to visualize key business metrics and support data-driven decision-making. Applied machine learning techniques to extract insights and improve operational efficiency.

• Coordinate daily Front of the House and Back of the House restaurant operations • Deliver superior service and maximize customer satisfaction • Respond efficiently and accurately to customer complaints • Regularly review product quality and research new vendors • Ensure compliance with sanitation and safety regulations • Control operational costs and identify measures to cut waste • Create detailed reports on weekly, monthly and annual revenues and expenses • Train new and current employees on proper customer service practices • Implement policies and protocols that will maintain future restaurant operations

• Recruiting and hiring staff, including servers, stewards, bartenders and kitchen staff • Ensure that all staff received the proper training in their respective roles and that they are familiar with the restaurant's policies and procedures • Ensuring that the restaurant has the necessary supplies and equipment to function properly, including food, utensils, and cleaning supplies • Developing and executing a marketing plan to promote the new restaurant and attract customers • Responsible for managing the restaurant's finances, including setting budgets, tracking expenses, and ensuring that the restaurant is profitable • Ensuring that the restaurant provides excellent customer service and that all customer complains are handled appropriately

• Maintains inventory. • Creates drink and food menus. • Determines employees' schedules. • Ensures bar is well-stocked and clean. • Tracks customer behavior and sales. • Maintains budget and monitors costs. • Maintains drink recipe documentation. • Oversees planning for special events. • Hiring and training staff to provide excellent service to patrons

• Developed and maintained responsive web applications using HTML, CSS, and JavaScript. • Built and deployed mobile applications using Java and Android Studio, ensuring a seamless user experience and optimized performance.

• Opening and closing the restaurant. • Take an active part in ensuring guest satisfaction. • Appointing, inducting, and mentoring new staff members. • Resolving customers' questions and grievances in a professional manner. • Ensure compliance with standards. • Implement management decisions. • Delegating tasks to team members. • Conducting training of team members to maximize their potential.

• Assisting in the general smooth running of the operation. • Continuous follow-up of the training. • Schedule and supervise staff. • Investigate and comment on breakages, losses, and replacement. • Maintain quality control for all food served. • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. • Ensure that all equipment is kept clean and in excellent working conditions through personal inspection. • Communicate with Kitchen and Bar departments for better operation.

• Check reservations on a daily basis and ensure that reserved tables are properly set and tagged. • Ascertain that the restaurant area is properly cleaned and set at all times. • Oversee inventory of supplies • To ensure that service is at all times performed in a professional manner following standards set. • Ensure the monitoring and completion of tasks are done properly and in the time allocated. • To assist the Restaurant Manager and their Assistants in the preparation and presentation of training programs, briefings and SOPs.