Saïd OUIZOUGUN

- Providing Advice and best practices to setup Power Platform environments. (Organizing Environment (With or with or without Dataverse), setup security rules (DLPs)… - Development of a Power Apps Portal (including an Admin Console to manage content creation and updates) -Development of two applications Power Apps (Investment Request Software and Supply Request & Follow Up) both include Power automate approval workflows. - Power Automate flows Design (instant and scheduled cloud flows), Data stored on SharePoint Online Lists

Power Platform Consultant for ESM (European Stability Mechanism)

Senior Consultant within the European Parliament.

Office 365 Consultant within CFL Luxemburg; - Coordination and participation in the deployment of Office 365 and its services. - Office 365 Support to users (Teams, SharePoint, OneDrive etc.) - Support to end-to-end realization of use cases for the businesses - Support on user projects: Collection of needs, identification of technical solutions, implementation, configuration and development on the Office 365 environment.Online - Trainings on Sharepoint and Teams.

BOURBON operates in 45 countries, with a modern and standardized fleet of more than 513 vessels and 37 operating affiliates. The group is a leading service provider in the offshore oil and gas industry. First as an external Consultant (HR TEAM) from November 2010 – July 2011 then as permanent. Working as IT Technical Consultant within BOURBON Working as IT Support within BOURBON IT Office Support Team (458 offshore vessels, Present in over 35 countries) • Provide Technical Support for desktop/server technologies and applications. - Provide comprehensive, timely and accurate responses to users IT technical support requests received from the Helpdesk. - Monitor status of open calls and escalate requests to other IT support teams or third party support companies if necessary. - Promptly and accurately document status of all managed issues in Call logging system. (HP Service Center.) - Provide advice and guidance to Level 1 Support to empower team and increase first call resolution. - Test Fleet broadband connection scripts and solve issues. - Installing anb troubleshooting Stability softwares on Windows Servers (2003/2008) - Work with Active Directory (Manage User and computers accounts, Groups) - Support Mobile Office Business Users (Experience with Blackberry), also support clients using Citrix. - Support MS Office 2007/2010, MS Lync. - Troubleshooting Printers (Configure new printers Network/Local) - Troubleshoot Network Issues. - Support for staff moves, new arrivals, exits: PC and telephone setup and configuration, cabling. - Helping VIPs with Blackberry and Cisco VPN connections issues. - Imaging, configuration and deployment of PCs using Microsoft SCCM 2007. (Laptops : Dell Latitude 4300 4310 6320 - Desktops : Optiplex 780 and 790) - Create Troubleshooting IT procedures (reported in French and English) posted on Sharepoint.

Within the Technical Support Department of Mirion MGP instruments. - Handling emails and inbound/outbound calls (in French and English) - Creation and follow up of tickets in an application called “Hotware” - Call back to customers. Scheduling of Remote Access appointments. - Solving Mirion Channel Partners & end-customer issues concerning Mirion products (by phone /email or remote access by VPN or NTR support), particularly for radiation meter software (Dosicare/Dosimed) based on SGBDR Access or SQL Server 2005 Express. - Diagnostic and troubleshooting of active radiation meters (LDM 220 & LDM 2000 (Ethernet Module Lantronix). - Creating installation procedures and solving issues (reported in English) - Putting in place a system which allows the sending of source updates. (YouSendIT) - Putting in place a Customer Survey (ASP NET / MySQL Database) - Contributing to the creation of a requirements document for VOIP (Mittel vs. Avaya). - Taking part in meetings of a project named "Implementing Numara Footprints software".

Technical Support Analyst within Psionteklogix European Helpdesk. (now part of Motorola Solutions) Serve as a point of contact for the resolution of radio Narrow Band and WIFI Wireless Issues. Troubleshooting on Hand Held terminals, Vehicle Mount Terminals .Support Psionteklogix Channel Partners & final customers for MEAN countries (MEAN stands for Middle East and Africa.) - Ticketing (in Psion Asp Net Helpdesk System (HDI)) of all arising problems and their solutions and ensure problems follow-up with the VARs and the final customers. -Technical support in English and French. -Supported products: handheld and truck mounted computer terminals : Windows CE, Windows Mobile, Windows XP, even DOS based, Access points, controllers, network and -configurations, software , barcode scanners - Writing and maintaining troubleshooting documents on a Sharepoint portal. - Creating AVI videos which help end-users solving their issues. - Managing file transfers (versions, updates, add-ons) to outside companies (Distributors, VARs and clients) via e-mail, and MoveIT (Psionteklogix larges files delivery system). - Reproducing issues in order to find workarounds or final solutions before informing Products Engineers of necessary improvements to hardware and/or software. - International on-site training in Aix en Provence. - Participation to the “QOS Triumvirat Group ”, a group raised to improve our daily work within the EHD.

Serve as point of contact for resolution of second level desktop/workgroup-related problems in a 2000 user environment (CAT Renault, subsidiaries and agencies in 16 countries). Troubleshooting, remote assistance (with Dameware software), research, diagnose, document, and resolve technical issues involving Windows 200x Server, Active Directory, Windows 2000 Professional, MS Office, Internet connections, and Hardware/peripherals.