Saidou DIA

• Administration of Windows / Linux environments, Active Directory, Microsoft 365 and Exchange Online, including user accounts, groups, licenses and access rights. • Management and security of identities and access: MFA (Proton / LockSelf), privileged accounts and access rights. • Administration and security of remote access through Stormshield VPN. • Administration of collaboration and internal services: Nextcloud, Mattermost, BlueSpice and Zammad. • Administration of user and mobile devices: workstations, Samsung Knox, docking stations and peripherals. • Management of network and Wi-Fi access through UniFi. • Participation in hardening and tiering projects to strengthen infrastructure security and protect privileged accounts. • Creation and formalization of technical administration procedures, including user onboarding and offboarding processes. • Participation in the resolution of incidents and user requests. TECHNICAL PROJECT – VIRTUALIZED INFRASTRUCTURE • Design and administration of an enterprise infrastructure – independently implemented Designed a VLAN-segmented network architecture and configured trunking on Cisco / Aruba. • Deployed and administered Proxmox VE, including network bridges and VLAN-aware configuration. • Deployed a second Active Directory domain controller (AD02) and validated directory replication. • Automated administration tasks using PowerShell. • Implemented GPOs, Windows hardening, NTP synchronization and update management. • Implemented Proxmox Backup Server (PBS) for infrastructure backup. • Deployed and configured Centreon for infrastructure monitoring. • Performed infrastructure validation using repadmin, dcdiag, network tests and VLAN connectivity checks. • Documented the infrastructure architecture and created technical procedures.

Skills development and hands-on labs in systems, network, and security administration: virtualization, Windows Server / Active Directory, Cisco networking, PowerShell, security, and troubleshooting.

📜 Training leading to the Professional Certification "IT Project Coordinator – Cloud Infrastructure" (Level 6 – EU), registered with the RNCP by France Compétences (21/12/2023 – updated 28/11/2024). Key skills developed: • System administration (Windows & Linux), Active Directory, virtualization (VMware, Hyper-V) • Cloud computing: Azure, AWS, GCP – automated deployments, cloud security, resource management • Scripting (PowerShell, Bash), monitoring (Zabbix, Splunk), log management • Network security: firewalls, GDPR compliance, IT security best practices • IT architecture, automation with Git & scripting • Methodologies: DevOps, Agile, ITIL – technical project management 💼 Actively seeking an internship between September 18 and November 13, 2025, to apply and expand these skills in a professional environment.

Administration: • Active Directory, Microsoft Azure, Microsoft 365: Teams, OneDrive, SharePoint, Exchange. • Deploy and Manage Devices with Autopilot and Intune : Deploy Windows devices via Autopilot, reducing setup times and ensuring seamless integration. Use Intune to manage security policies, updates, and applications, ensuring compliance and optimal security across all devices. • Intranet services: account management including creation, deletion, and updates. • Data backup solutions: PPDM Power Protect Data Manager(Dell), Data Protector Manager, Keepit (Exchange, OneDrive, Groups & Teams, SharePoint) . • Systems management with Microsoft Endpoint Manager SCCM, Citrix and Citrix Cloud (DaaS). • NTR X NICE : managing, configuring, maintaining, and troubleshooting voice recording systems. • Linux : Maintaining Networking, Systems, Services, Systems Updates and Disk Management. • Log and Performance Monitoring: Expertise with Splunk for log collection, monitoring, and analytics. • End-User Experience Monitoring (EUEM) : Leveraging Nexthink to analyze and improve the digital experience of end-users. • Cloud Security : Managing and implementing Zscaler for secure cloud access and network security. Support and Asset management: • Remote and on-site resolution of user incidents. • Supervising the integration and disintegration process, ensuring that new employees have the necessary equipment and system access, and securely offboarding departing employees. • Setting up video conference rooms, providing support, train users on BlueJeans and Teams. • Current inventory (by ITOP), order, and subscription management, including supplier after-sales service. • CMDB management of mobile devices, iPhones, Nomad, Surface Pro, Dell laptops. • Management and disposal of IT equipment.

• Provide first and second-level IT support to employees, efficiently resolving technical issues. • Service Now: Diagnose, ticket creation, and issue resolution. • AD, Azure AD: Manage creation, deletion, and modification of user and group accounts. • Microsoft 365: Manage Outlook, OneDrive, SharePoint, Teams, OneNote, Exchange. • Microsoft Intune: Configure and deploy smartphones and tablets (Android, iOS, iPad), as well as install and configure business applications. • Handle the reception, unboxing, preparation, and distribution of laptops to users.

• Resolution of first and second-level issues with ticket management in Jira. • Remote system support and maintenance using tools such as SCCM, RDP, and Teams. • User account management in Windows Active Directory and adjustment of security settings. • Exchange tasks administration: creation and management of distribution lists, setup of shared mailboxes, and configuration of MS Office 365 services (OneDrive, SharePoint, Teams), including meeting rooms. • Installation and configuration of VPN clients, particularly Pulse Secure.

• Perform diagnosis and maintenance of desktop computers, troubleshoot printing issues, and provide first-level technical support. • Set up, install, and deploy hardware and software for end-users in accordance with approved requests. • Prepare and reinstall the Windows 10 operating system on new and existing computers. • Maintain accurate records of hardware repairs, upgrades, software installations, equipment assignments, and recent acquisitions.

• Perform on-site repairs and conduct preventive maintenance on computers and peripherals. • Diagnose and resolve hardware issues, assemble computers from scratch, address technical concerns, and install software. • Manage user data backup and restoration. • Enhance user awareness and effectively communicate information.