S Haris

Planning of project of 6 months with WBS and completed achieved KPIs of the project according to the SLA with Agile management Identifying and resolving the potential risks of (SAP, network and IP) during the project and application of 5W method. Asset management and tracking of 400 users onsite and offsite Achieve the KPI, the milestones and objective in real time with Deskboard and visual management by ServiceNow Configuration of 60 MDM for communication devices Plan and configuration and installation of digital Telecommunication (Media packs and SBC) and replacement of 30 old analogue devices. Overhaul of entire network migration to new system with FTP, Https, TCP (600, 110, 100, 120, ) protocols, firewalls, ISP installation and contacts and establishment of network Participation in multi functional teams and effectively reduced the communication gap between french and European management. Preparation of troubleshooting documentation and Reporting to the executive managers Follow the progress of 6 month with burn charts and velocity graphs Inventory management and management of purchasing and 500k of budget.

Managing User accounts of 300 users in Active directory Resolved 10 tickets per-day using Service Desk (Outlook, Citrix, hardware, software etc.) Printer installation and troubleshooting Remote assistance via emails, phone and Teamviewer Process, supervision and completion of intervention reports daily Participation in multi functional teams and effectively Meeting rooms setup and dock stations and webcams Installation and configuration of Cisco Switches IDF and MDF with the help of Remote engineers and creation of network diagram Troubleshooting of the machine, hardware and software

Organising and participation the monthly meetings (incident and task handling, action plan and problems etc) Organise and lead operational comitee for monitoring actions Balance sheet of major incidents of responsibility and SLA Tracking of complaints and corrective actions Active directory access for user and printer management Service desk plus and service now full support and tickets tracking Netskope VPN events management and VM building, RDC support X-flow utilisation for new joiners and existing employee Assist the executive clients in managing crisis and major incidents. Executive orders and quotations for the new inventory and projects orders CRM and contracts with other partners Okta, SSO, Entra profile and MDM management. profile management on cyberark Intune device preparation and system migration and track of inventory on Axonius network handling, Ip infrastructure managment, TCP and UDP protocols and configuration Planning, organising and handling projects in Jira Inventory management and preparation of devices in GLP and updating policies in Automox Sentinel one compliance for security against cyberattacks Confluence management and adding manuels to KB Intune admin and Azure full support along with exchange and office admin support