Salah B.
Strategic Tech & Digitalization Leader, Service Operation Management: Integration & Delivery, PMO
Salary / Daily rate
Enfidha, Tunisia
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Instrumental in digital operation bringing twenty-three years of experiences achieving goals in challenging environment. I am open for opportunities to drive transformation, deliver business value, and lead high-performing teams. I'm eager to serve organizations that seek a Strategic Tech Leader who can bridge technology with business needs and lead high-impact teams. I have a long-standing track record of turning complex challenges into solutions, using Agile adoption and empowering product delivery teams to protect investments and deliver planned ROI for business. My leadership is rooted in people-first behaviours, consistently achieving top quartile benchmarks in both business value and team performance.
Work experience
IT Manager
Rosenberger Group
Mar 2024 - Present
2 years 8 months
Sulayman, Tunisia
Managing Reliable and Secure IT Services Operations and Delivering Innovative Digital Solutions
IT Service Delivery
Amilcar Petroleum Operations
Mar 2022 - Mar 2024
2 years 1 month
Sfax, Tunisia
Transition IT Service Operation from Shell to APO & Setup Sustainable APO IT Operations
MENA PMO
Axxis Systems
Apr 2022 - Oct 2023
1 year 7 months
Sulayman, Tunisia
Delivering Insurance ERP
IT Service Operation Manager
Shell
Feb 2016 - Jul 2022
6 years 6 months
Sulayman, Tunisia
IT Services Assurance Manager For Shell Tunisia Upstream & Operation Assurance Coverage for Libya and Algeria - Managing the relationship and be IT Service Operation local Business Interface - Coordination role: Central ITSO -VS- Local Business - Operations Management: run and maintain ensure 24/7 support - Budget and Contract Management: Deliver within budget, ensure spend control as per consumption - Project Sponsorship: Raise Asset requirement with Central ITSO and Deliver Global ITSO Program within the asset - Compliance and Controls Management : Adhere to IRM and HSSE
BG Group
Feb 2006 - Jan 2016
10 years
Sfax Governorate, Tunisia
IT Operation Management
Jul 2013 - Jan 2016
2 years 7 months
Sfax Governorate, Tunisia
IT Service Delivery Manager
Aug 2013 - Jul 2014
1 year
Mumbai Area, India
Through the IT Organisation, Deliver IT Services 24*7 covering applications and infrastructure support to onshore and offshore locations: - Primary and focal point of contact between IT and its customer’s for operational IT Services, managing communications and expectations at all levels through the organisation, ensuring that high levels of customer satisfaction are achieved. - Propose, agree and set the IT budget, Optimise the use of the different internal and external resources including third party providers. - Set and Manage contacts with third party providers such as support Service Company and Telecom and Internet providers according to the expected Business SLA requirement - Ensure the delivery of all local and Global IT projects. - Manage IT delivery team Including 7+4 Team Lead members and 50+ team members.
IT Operation Lead
Apr 2009 - Jul 2013
4 years 4 months
La Goulette, Tunisia
Lead and Manage Tunis IT operation team members and provide support and services to Tunisia asset.
Front End Service Delivery
Feb 2006 - May 2009
3 years 4 months
La Goulette, Tunisia
- Deliver service desk activities as on site IT Support. - Propose business plan, elaborate the forecast need in IT equipment. Manage all information system upgrade change and ensure the roll-out of all Global projects in Tunisia asset. - Approximately 2500 ticket Service Request and Incident delivered per year
Consultant - General Manager
InfoFormaTechnology
Jun 2005 - May 2006
1 year
Monastir, Tunisia
Owner of InforFormaTechnoly and Senior Conusltant for Small Business IT Service and Quality Management
Information Technology System Manager
LES VIGNERONS DE CARTHAGE TUNIS
Aug 2004 - Mar 2006
1 year 8 months
La Goulette, Tunisia
- Member of Management Team: Information System Manager working as supervisor of a team of 3 colleagues. - Provide with my team support for local staff about 90 users and remote and locally support for 17 co-operatives and 5 deposits in all Tunisian territory. - Manage the Project of migration of Information System from COBOL DOS system to Windows interactive SAGE system: IT Transformation for Finance, Stock Management, Commercial Interface and Payroll. - Setup the exchange server, install and configure the Symantec Server. - Manage Data files and backup server. - Collaborate with direction in process quality for ISO9001 certification and preparation for HACCP certification.
Deputy Manager IT
Iberostar
Apr 2003 - Aug 2004
1 year 5 months
Monastir Governorate, Tunisia
- IT Manager of two sites hotels: Sahara Beach and Jerba Beach reporting to the IT Group Manager. - Administration of three servers: Lotus and Symantec Server, OS 400 Server and Cases Server. - Maintenance and update of all IT park including all IT equipments: computers, printers, cases, wireless bridge, pointer, scanners, network adapter… - Manage a general IM upgrade system from AS/OS 400 to Fidelio as front office software and SAGE as back office Software.
IT Trainer
LA Maitrise
Sep 2002 - Jul 2003
11 months
Monastir, Tunisia
Computing tools Trainer
Education
Institut Supérieur de Gestion de Tunis
Master Total Quality Management, Qualite Total
2004 - 2005
1 year 1 month
Faculté des Sciences de Tunis
Maitrise, Software Engineering
1998 - 2002
4 years 1 month
Licenses & certifications
TISAX
Issued: –
ISO 27001
Issued: –
COBIT
Issued: –
PSM
Issued: –
DevOps
Issued: –
ITIL
Issued: –
PRINCE2
Issued: –
PMP
Issued: –
LEAD (Lead to Engage And Deliver) Shell Program
Issued: Jun 2017
Mini MBA (BG Management Program)
Issued: Jun 2009