Salim Taous

1 – Advanced Power BI Development & Custom Reporting • Designed and deployed over 15 tailored Power BI dashboards covering pricing, infrastructure, CRM, HR, and client management. • Built a unified global dashboard by integrating data from Dataverse, Salesforce, SharePoint, and internal HR systems. • Customized DAX measures, filters, visual design (fonts, colors), and optimized performance for large datasets. • Proposed improvements to Salesforce Admins, including backend field structuring and additions to enhance reporting. • Provided cross-departmental support on Power BI best practices and dashboard improvements. • Contributed to automation efforts and optimization of reporting processes across the BI ecosystem. 2 – Unifying Disparate Data for Connected Insights • Modeled and merged data from multiple systems (Dataverse, Salesforce, SharePoint, HR) into centralized dashboards. • Ensured data consistency and governance while enabling cross-functional access to reliable business insights. • Facilitated strategy and decision-making by transforming raw system outputs into actionable metrics. 3 – Python-Driven Data Quality & Ecosystem Maintenance • Used Python to detect nulls, calculate distributions, and analyze raw data for CRM and operational datasets. • Exported insights to Excel or reintegrated findings into Power BI for enhanced reporting accuracy. • Maintained and optimized the organizational data lake and reporting infrastructure for scalability and performance. • Conducted frequent data validations to ensure accuracy, reliability, and integrity of reporting outputs.

• Managing a Team of 15 Customer Service Advisors • Provide direction and guidance to guarantee the consistent achievement of key performance metrics. • Achieve, measure, report, and communicate metric goal attainment for assigned team. • Ensure accurate and timely communication of client and campaign issues to Manager Site operations. • Consistently achieve goals for the number of call monitoring per week and score. • Coach, mentor and develop new advisors for skills expansion and promotional opportunities. • Perform other duties as assigned.