salmma taha
Senior Customer Care Executive
Salary / Daily rate
Dubai - United Arab Emirates
Freelance
Skills
Languages
About me
Intro
Senior Customer Care Executive with 4+ years of expertise in account management and customer experience across automotive and e-commerce industries. Proven track record managing high-value clients for global brands like AliExpress and Al-Futtaim Motors. Specialized in post-sales support and service quality optimization to drive customer retention and satisfaction.
Work experience
Senior Customer Care Executive
Brother Middle East & Africa
Jul 2024 - Present
2 years 4 months
Dubai - United Arab Emirates
Skills: Support Services · Customer Service Representatives · Post-Sales Support
Senior Customer Care Executive
Al-Futtaim Automotive - الفطيم للسيارات
Dec 2022 - Jul 2024
1 year 8 months
Nahwa - Aturrah - Sharjah - United Arab Emirates
Sr. Associate Account Management
Sutherland
Dec 2021 - Jul 2024
2 years 8 months
Alexandria, Alexandria Governorate, Egypt
Ali baba group for 18 months Alfuttaim motors UAE still present
Senior Customer Care Executive
AliExpress
Dec 2021 - Dec 2022
1 year 1 month
Chinandega, Nicaragua
Freelance Account Manager
Double Entry (Private) LimitedFreelance
Jun 2021 - Dec 2021
7 months
Alexandria, Egypt · Remote
Skills: Service Quality
Customer Service Representative
MINDEV
Jan 2020 - Jul 2021
1 year 7 months
Alexandria, Alexandria Governorate, Egypt
Skills: Service Quality
Education
Faculty of Economics and Business - Alexandria University
Bachelor of Business Administration - BBA
2012 - 2017
5 years