Sam MacDonald

- Collaborated with stakeholders to prioritize features and enhancements based on business goals - Implemented the go-to-market strategy for 15+ product releases, ensuring successful launches that aligned with business objectives. - Tracked adoption, retention, and user satisfaction metrics for product launches. - Communicated product vision and updates effectively to stakeholders, including executives, engineering teams, marketing teams, sales teams, and services teams - Trained and onboarded teams across the organization on new products, features, and tools - Developed and delivered training materials and documentation to ensure successful adoption and usage - Acted as a liaison between technical and non-technical teams to ensure alignment and understanding of product requirements - Facilitated communication and collaboration between engineering, design, and other departments to drive product development and delivery - Provided ongoing support and guidance to teams throughout the product lifecycle - Continuously gathered feedback and iterate on products based on user input and market changes

- Implemented a process of continuous discovery, interviewed customers and internal team members on a weekly basis - Collected and synthesized product feedback and analytics to inform product team decisions - Collaborated daily with CPO, Product Manager, Designers and Developers to inform the product roadmap and drive product outcomes - Developed product marketing materials including blog posts and resource documentation for internal and external use - Trained internal team members on new product features

- Supported Directors through the creation, review and revamp of departmental policies - Led a cross-functional team of 9 Implementation Consultants and Customer Support Specialists - Knowledge Base and internal resource manager

- Recollective product expert - Managed the implementation of research projects on Recollective for global clients - Reviewed research guides and provide expert advice on the most effective implementation strategies for research projects - Conducted pre-launch and mid-study reviews of client sites to ensure ongoing project success - Provide product training and support to clients during all phases of their research projects - Created content for Recollective's Certification Program, customer knowledge base, and Blog

- Provided administrative support to the Superintendents and Commanders, including preparing meeting agendas and taking minutes - Produced monthly schedules for part time staff using JBS Time Manager - Reviewed and approved requests for vacation and other time off - Participated in test group for a new scheduling software application - Balanced daily staffing priorities with other ongoing duties to meet the needs of a 24 hour emergency service

- Acted as a liaison between program staff and management to contribute to effective program planning, implementation and delivery - Key Holder; maintained a secure facility and completed locking up procedures at City of Hamilton facilities

- Proficient in CLASS software - Followed appropriate cash handling policies and procedures and completed POS transactions

- Planned and lead instructional programming for youth at City of Hamilton recreation centres - Specialization in Gymnastics

- Coordinated all aspects of classroom training in 7 cities across Ontario, including liaising with partner training organizations to book instructors, booking of venues and refreshment services - Responded to customer inquiries regarding classroom training courses and acted as point of contact for all customer communication on day of course attendance - Maintained a calendar of events for all classroom training courses

- Collaborated with Customer Service team members to track, solve, and follow up on product inquiries and outstanding issues - Effectively utilised written and oral communication skills to assist customers via telephone, e-mail, and live chat mediums

- Coached athletes at the Interclub level of competitive trampoline