Samuel Amie
Customer Service Representative
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Experienced educator and customer service professional with expertise in technical support and business analysis. Proven track record in troubleshooting, documentation, and delivering exceptional customer satisfaction across diverse industries. Specializing in technical writing, data annotation, and Microsoft Office solutions to streamline your business operations.
Work experience
Teacher
The competent child group of schools
Aug 2023 - Present
3 years 3 months
Lagos, Lagos State, Nigeria · On-site
Skills: Subject Matter Experts
Customer Service Representative
LAVILAH enterprises
Jan 2022 - Jul 2023
1 year 7 months
Lagos, Nigeria
Customer Support: I addressed customer inquiries via phone, email, or chat, providing accurate information and assistance. ● Issue Resolution: Troubleshoot and resolve customer issues promptly, ensuring a positive experience. ● Order Management: I processed orders, returns, and exchanges, ensuring all transactions are handled efficiently. ● Documentation:I maintained accurate records of customer interactions and transactions in the CRM system. ● Product Knowledge: I always stayed informed about products and services to effectively assist customers. ● Feedback Collection: I gathered and reported customer feedback to help improve service and product offerings.
Education
University of Benin
Master of Computer Applications - MCA
2017 - Present
9 years 10 months