Samuel Levine

Senior Marketing & Operations Executive

3 recommandations

Salaire / Taux journalier

3 personnes recommandent

Paris, France

Mobilité : Lyon, Nice, ...

Freelance, ouvert au CDI

Peut venir sur site

Expertises

Sites internet e-commerceStratégie MarketingGo-to-marketStratégie & ConsultingStratégie ProduitSales OpsCROLead GenerationCRMLinkedIn AdsHubspotHotjarKlaviyoMarketing OpsStratégie de ContenuBusiness DevelopmentStratégie de marqueMeta AdsYoutube AdsSalesforceGoogle AnalyticsAhrefsSEAWeb AnalyticsStratégie SalesOutboundGoogle AdsTikTok AdsGoogle Tag ManagerCustomer SuccessEmailingSEOSocial AdsCopywritingRelations Presse

Langues

Anglais (Maternelle)Français (Maternelle)

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À propos

Introduction

15+ years of experience driving the scale-up of SaaS and e-commerce businesses from early-stage to tens of millions in revenue. Successfully led international expansion, managed P&L above €10M, and built high-performing teams of 100+ people. Expertise spans digital transformation, omnichannel operations, customer success, and growth marketing. Known for combining strategic vision with operational discipline, turning complexity into scalable systems.

Liens

Expérience de travail

Strategic Marketing & Operations Executive | Growth, Sales & CSM Transformation | SaaS & e-Commerce

SLP Consulting

oct. 2019 - juil. 2025

5 ans 10 mois

✨ SLP Consulting was built on one conviction: growth is designed, not improvised. From 2019 to 2025, the firm supported SaaS, e-commerce, and tech companies in two contexts: those expanding fast but lacking structure, and those facing difficulties needing recovery. The mission was clear: bring clarity, strengthen operations, and deliver measurable performance. 📈 For SaaS companies, the focus was predictable revenue. MRR and ARR increased, churn reduced, and scalable acquisition engines deployed. Sales and Customer Success teams structured end-to-end, from SDRs to CSMs, with HubSpot and Salesforce rollouts, automation, and playbooks. Over €10M in marketing budgets managed through SEO, SEA, social ads, affiliates, influence, and ABM. Go-to-market strategies built for B2B, B2B2C, and Consumer SaaS, balancing efficiency with scale. 🛒 For e-commerce businesses, migrations executed on Shopify Plus, SFCC, and Magento, integrated with ERP, WMS, and CRM. Conversion lifted through CRO, UX/UI redesigns, personalization, and A/B testing. Omnichannel ecosystems launched, from D2C and marketplaces to B2B modules, diversifying revenues and reinforcing resilience. CRM and CDP stacks improved segmentation, automated engagement, and raised LTV and repeat purchases, powered by data analytics, predictive AI, and LLM personalization. 🧩 Alongside these projects, interim roles (CMO, COO, Head of Sales & CSM) covered strategy redesigns, offer repositioning, scaling, and digital transformations. In turnaround contexts, operations restructured, finances optimized, assets renegotiated, and profitability restored. 📊 Results: across 24+ missions, SLP Consulting drove growth of +30–200%, cut CAC, doubled retention, improved margins, strengthened pipelines, and enabled international expansion. Operational efficiency rose through process redesign, automation, and sharper KPI frameworks - ensuring growth scaled sustainably. The method was always the same: understand, structure, accelerate.

Chief Executive Officer & CMO

Bioloka Group

mars 2013 - oct. 2019

6 ans 8 mois

Londres, Royaume-Uni

✨ Between 2013 and 2019, I led Bioloka’s transformation from a small wellness startup into one of Europe’s fastest-growing e-commerce players. In six years, revenue soared from €300K to €62M, proving that vision, flawless execution, and operational rigor can scale a bootstrapped company into a continental leader. 📈 Growth Engine & Digital Strategy We built a high-performance acquisition machine blending SEO, SEA, affiliates, retargeting, and partnerships. Every campaign was data-driven and ROI-focused, fueling profitable international expansion. An €8M marketing budget was steered with strict financial discipline. 🌍 International Expansion & Leadership Bioloka grew into a 110-person organization with 10 subsidiaries. This scale-up required not only go-to-market strategies but also leadership alignment, org design, and a culture of accountability to sustain hypergrowth. ⚙️ Operations & Infrastructure Scaling demanded a robust backbone: automated supply chain, ERP and CRM integration, and world-class logistics. This operational excellence delivered seamless fulfillment while maintaining a 97% NPS and 4.8/5 satisfaction from 900,000+ customers. 🔥 Brand Power & Market Recognition Through influencer partnerships, media optimization, and community building, Bioloka became a recognized leader in health & wellness. The brand combined trust, engagement, and advocacy, driving retention and organic growth at scale. 🧩 Innovation & Resilience Without external funding, Bioloka thrived by anticipating trends, innovating relentlessly, and proving that agility and profitability can go hand in hand. 📊 Results €62M revenue, 110 employees, 10 subsidiaries, €8M marketing budget managed, 900,000+ customers served. Beyond metrics, Bioloka stands as proof that strategy, execution, and operational mastery can transform ambition into leadership, and that building scalable foundations in growth, operations, and culture creates long-term resilience.

E-Commerce & Marketing Director

Moleac

févr. 2012 - mars 2013

1 an 2 mois

Singapour

✨ Moleac, a Singapore-based MedTech company specializing in post-stroke recovery, entrusted me with leading its e-commerce and digital marketing strategy for Europe. My role was to position the brand as a recognized player in a highly regulated market while driving both growth and operational excellence. 📈 I developed a B2C e-commerce roadmap that optimized customer acquisition and conversion funnels, while also implementing Account-Based Marketing campaigns targeting hospitals, clinics, and pharmacies. This dual B2C and B2B approach allowed Moleac to accelerate adoption across multiple audiences and reinforced its credibility in the healthcare sector. ⚙️ On the operational side, I oversaw logistics and import flows across Europe, ensuring compliance and reliability while integrating supply chain management with digital strategy. This alignment between marketing and operations built resilience, efficiency, and a seamless customer experience. 🤝 Innovation was central to our approach. By combining data-driven optimization with tailored MedTech campaigns, we strengthened engagement with healthcare professionals and improved visibility in a complex, competitive landscape. Moleac’s positioning shifted from challenger to reference player in its niche. 📊 The results spoke for themselves: revenue grew by more than +350% in a single year, daily leads increased fivefold, and 100% of outstanding payments from healthcare partners were successfully recovered through a revamped collection strategy. 🌍 Beyond metrics, these initiatives demonstrated how strategic alignment of marketing, sales, and operations can accelerate expansion and create measurable impact, even in highly regulated industries. Moleac’s success in Europe illustrated the power of coupling innovation with operational rigor to achieve sustainable growth.

Spiral Solutions

sept. 2007 - juil. 2011

3 ans 11 mois

Head of Customer Success

août 2009 - juil. 2011

2 ans

✨ As Head of Customer Success, I played a pivotal leadership role in managing two large teams composed of dozens of professionals from seven different nationalities. My mission was to ensure that every major account received personalized, high-quality support while building processes and teams capable of scaling internationally. 📈 My responsibilities covered the coordination of communications between headquarters, IT, finance, and operational teams, as well as the full onboarding and continuous follow-up of client companies under my supervision. This meant acting as the central bridge between internal stakeholders and external partners, ensuring seamless execution at every step. 👥 I recruited, trained, and supervised two specialized Customer Success Management units of 26 people each. Beyond training, I designed work rotations, set clear objectives, and instilled a culture of accountability, collaboration, and customer-first thinking. ⚙️ To measure and improve performance, I implemented and monitored KPIs defined jointly with headquarters. These indicators allowed us to track client satisfaction, adjust strategies proactively, and continuously improve both service delivery and business outcomes. This operational discipline transformed Customer Success into a key driver of loyalty and growth. 🤝 I also took a direct role in the strategic management of major accounts. By understanding client-specific needs and challenges, I developed customized solutions, strengthened relationships, and secured long-term trust and retention. 📊 Thanks to this leadership and the relentless work of my teams, we exceeded the targets set by management. We consistently improved client satisfaction and loyalty while strengthening the company’s market position. Spiral gained recognition for operational excellence and customer service quality, and Customer Success became a competitive advantage rather than a support function.

Customer Success Manager

sept. 2007 - août 2009

2 ans

✨ My career in Customer Success began at Spiral, where I played a hands-on role in resolving complex technical issues, providing personalized guidance, and ensuring financial transaction monitoring for a demanding client base. From the outset, my focus was on delivering both reliability and a human touch in every interaction. 📈 This commitment to service quality enabled me to achieve a 95% satisfaction rate, significantly surpassing the industry benchmark of 80%. By listening carefully to client needs and adapting solutions in real time, I helped reinforce trust and loyalty while ensuring continuous growth in account value. 📞 Managing high volumes of multichannel interactions - from calls and emails to live chats - required both rigor and agility. I learned to balance speed with accuracy, ensuring that clients received seamless and consistent support across all touchpoints. 💡 Beyond daily operations, this experience was formative in developing key professional skills: problem-solving under pressure, managing customer expectations, and strengthening communication across diverse cultural contexts. These foundations would later prove essential as I took on leadership roles and built larger teams. 🌟 More than an entry point, this role instilled in me a deep understanding of what Customer Success truly means: combining empathy with operational discipline to transform support into a driver of satisfaction, retention, and business impact.

Portfolio

🚀 Scale-up in health & wellness e-Commerce - Bioloka Group

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